Griffin Technology
Date Posted: 12/5/2016

Customer Service Rep

  • Company: Griffin Technology
  • Country:United States
  • State:Tennessee
  • Location: Nashville, TN
  • Required Exp: 2 year(s)
  • Job Type: Full-Time
  • Salary Range: Not Available
Job Description

Griffin Technology is in search of a Customer Service Representative to join the team in Nashville, TN

ABOUT GRIFFIN TECHNOLOGY LLC //
Griffin Technology began designing and manufacturing technical solutions with an innovative flair in 1992. We’ve since grown to become one of the largest providers of accessories for personal computing and digital media. We ask ourselves: What would you like to do with your computer, your TV, your stereo system, your MP3 players, your musical instruments... the technology that enhances your life? Our approach has given birth to some of the best known accessories in the digital entertainment and personal computer markets, including the iTrip family of FM transmitters and the groundbreaking Evolve Wireless Sound System. Today, Griffin designs, manufactures and delivers useful and fun solutions for digital entertainment and personal computing to people in the Americas, Europe, and Asia, through major retailers and online.

POSITION SUMMARY //
Griffin is currently looking for someone with a passion for helping others to join our growing team as a Customer Service Representative. The ideal person will possess outstanding written and verbal skills and exceptional phone and email etiquette to ensure our customers receive top-notch service. This position requires the ability to work in a fast-paced work environment, handle a high volume of emails and phone calls, while simultaneously processing warranty, return and exchange requests. Another vital aspect of this position is order processing, so previous ecommerce order processing experience is a plus. In addition, a strong work ethic and a willingness to be a team player are musts! Note: This position has required weekend hours with variable work schedules. Remote work is not an option.

DUTIES & RESPONSIBILITIES //
• Act as the primary liaison for all customers
• Professionally handle incoming calls from customers and ensure that issues, concerns, and/or questions are resolved both promptly and thoroughly
• Handle all inbound communications via phone, email, live chat or social media
• Use telephones to reach out to customers and verify account information
• Troubleshoot customer issues over the phone, including technical help and troubleshooting
• Maintain a balance between company policy and customer benefit in decision making
• Handle customer concerns in the best interest of both the customer and the company
• Process online orders
• Assist with placement of orders, refunds, or exchanges
• Customization project design
• Handle changes in policies
• Continuously evaluate and identify opportunities to drive process improvement that positively impacts the customer’s experience
• Sell products and services
• Be a team player and jump into any task needed to meet the customer and the company’s expectation
• Go above and beyond to consistently exceed customer expectations
• Additional duties as assigned

Job Requirements

QUALIFICATIONS //
• Previous experience in a customer service position (ecommerce experience a plus)
• Excellent attention to detail, including grammar and spelling
• Exceptional phone, email, and chat etiquette
• Goal oriented self-motivator
• Typing proficiency of 65 WPM
• Strong organizational & communication skills
• Must be able to multitask
• Motivation and passion to help others
• Proficiency in Microsoft Office 2007/2010 (Outlook, Excel, Word, etc.)
• Photoshop & Zendesk Customer Service Platform knowledge a plus

EDUCATION // Bachelor’s Degree

TO APPLY //
Please submit your resume via the link provided and be sure to let us know you found the opening on industry resource, Malakye!

Griffin Technology LLC is a member of the Incipio, LLC portfolio of company owned and licensed brands. Incipio is an equal opportunities and affirmative action employer.

Perks

Date Posted: 12/5/2016

Customer Service Rep

  • Company: Griffin Technology
  • Country:United States
  • State:Tennessee
  • Location:Nashville, TN
  • Required Exp:2 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available
Job Description

Griffin Technology is in search of a Customer Service Representative to join the team in Nashville, TN

ABOUT GRIFFIN TECHNOLOGY LLC //
Griffin Technology began designing and manufacturing technical solutions with an innovative flair in 1992. We’ve since grown to become one of the largest providers of accessories for personal computing and digital media. We ask ourselves: What would you like to do with your computer, your TV, your stereo system, your MP3 players, your musical instruments... the technology that enhances your life? Our approach has given birth to some of the best known accessories in the digital entertainment and personal computer markets, including the iTrip family of FM transmitters and the groundbreaking Evolve Wireless Sound System. Today, Griffin designs, manufactures and delivers useful and fun solutions for digital entertainment and personal computing to people in the Americas, Europe, and Asia, through major retailers and online.

POSITION SUMMARY //
Griffin is currently looking for someone with a passion for helping others to join our growing team as a Customer Service Representative. The ideal person will possess outstanding written and verbal skills and exceptional phone and email etiquette to ensure our customers receive top-notch service. This position requires the ability to work in a fast-paced work environment, handle a high volume of emails and phone calls, while simultaneously processing warranty, return and exchange requests. Another vital aspect of this position is order processing, so previous ecommerce order processing experience is a plus. In addition, a strong work ethic and a willingness to be a team player are musts! Note: This position has required weekend hours with variable work schedules. Remote work is not an option.

DUTIES & RESPONSIBILITIES //
• Act as the primary liaison for all customers
• Professionally handle incoming calls from customers and ensure that issues, concerns, and/or questions are resolved both promptly and thoroughly
• Handle all inbound communications via phone, email, live chat or social media
• Use telephones to reach out to customers and verify account information
• Troubleshoot customer issues over the phone, including technical help and troubleshooting
• Maintain a balance between company policy and customer benefit in decision making
• Handle customer concerns in the best interest of both the customer and the company
• Process online orders
• Assist with placement of orders, refunds, or exchanges
• Customization project design
• Handle changes in policies
• Continuously evaluate and identify opportunities to drive process improvement that positively impacts the customer’s experience
• Sell products and services
• Be a team player and jump into any task needed to meet the customer and the company’s expectation
• Go above and beyond to consistently exceed customer expectations
• Additional duties as assigned

Job Requirements

QUALIFICATIONS //
• Previous experience in a customer service position (ecommerce experience a plus)
• Excellent attention to detail, including grammar and spelling
• Exceptional phone, email, and chat etiquette
• Goal oriented self-motivator
• Typing proficiency of 65 WPM
• Strong organizational & communication skills
• Must be able to multitask
• Motivation and passion to help others
• Proficiency in Microsoft Office 2007/2010 (Outlook, Excel, Word, etc.)
• Photoshop & Zendesk Customer Service Platform knowledge a plus

EDUCATION // Bachelor’s Degree

TO APPLY //
Please submit your resume via the link provided and be sure to let us know you found the opening on industry resource, Malakye!

Griffin Technology LLC is a member of the Incipio, LLC portfolio of company owned and licensed brands. Incipio is an equal opportunities and affirmative action employer.

Perks

Date Posted: 12/5/2016

Customer Service Rep

  • Company: Griffin Technology
  • Country:United States
  • State:Tennessee
  • Location:Nashville, TN
  • Required Exp:2 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available