Systems Engineer - Client Technologies
Posted Date: Jan-31-2020
Job ID: 16802
Job Type: Full Time
Job Function: Information Technology
Store: REI Headquarters is moving to Bellevue, Spring 2020!
What's cool about this job
This role contributes to REI’s success by participating in building and maintaining Information Technology infrastructure Company wide. The primary responsibility for the role is to administrate JAMF Pro and be the tier 3 escalation point for Mac devices. Duties include analyzing requirements for solving highly complex business problems and coordinating detailed plans for implementation. Installs, tests, implements, and supports highly complex IT infrastructure systems. Diagnoses and resolves highly complex issues regarding system configurations, including hardware and software installations, setups, researching error messages and implementing fixes.
⏵ Acts as information resource and internal consultant in their area of technical discipline to perform systems analysis and requirements gathering for highly complex IT and business systems.
⏵ Develops detailed plans, diagrams and documentation, and implements company-wide projects, communicating with and coordinating among vendors, end users and Information Technology staff.
⏵ Develops and maintains system solutions that maximize quality, performance, availability, scalability and security following departmental policies and standards.
⏵ Evaluates new versions or updates to systems to determine feasibility for use, prepares plans for adoption, and makes recommendations to senior staff and management.
⏵ With little supervision, installs, tests, implements and supports new versions or updates to enterprise hardware or software while keeping management fully informed of plans and progress. Coordinates with Information Technologies staff and business units for quality assurance testing and scheduling of move to production level.
⏵ Coordinates and oversees work provided by vendors on highly complex system installations using standardized work plans.
⏵ Plans and manages small to medium size projects, and coordinates own task planning for projects with management agreement.
⏵ May coordinate activities of project team or other team members.
⏵ May act as a source for direction, training and guidance for less experienced departmental staff.
⏵ Provide clear and concise communications.
Bring your passion and expertise
⏵ Bachelor’s degree in computer science, or equivalent training and experience.
⏵ 2+ years Information Technology experience in an Enterprise environment.
⏵ 2+ years experience administrating JAMF Pro.
⏵ 2+ years direct experience maintaining Mac devices in an Enterprise environment.
⏵ 2+ years experience utilizing command line interface and shell scripting.
⏵ Experience with Adobe Creative Cloud in an Enterprise environment.
⏵ Knowledge of local network (LAN) infrastructure components and ability to troubleshoot and collaborate with staff and vendors to resolve problems.
⏵ Ability to participate in on-call rotation for 24x7 service requirement.
⏵ Ability in all areas of technical writing skills for information or infrastructure systems preferred.
⏵ Ability to work on multiple assignments simultaneously.
⏵ Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.
⏵ Flexible in one's viewpoints and positions in order to support the direction taken by others at REI.
⏵ Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
⏵ Consolidates information from various sources including feedback from others to reach sound decisions.
⏵ Considers the ultimate impact of decisions and actions on internal and external customers.
⏵ Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.
⏵ Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
⏵ Clearly conveys and accurately receives information by a variety of methods and in various situations.
At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 22 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.
With more than 150 retail locations (and growing), REI offers unique competitive benefits to its more than 13,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.
REI is an Equal Opportunity Employer
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