Cotton Links + California:
Front Desk / Customer Relations Job in Santa Ana, CA, CA
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Closed
Santa Ana, CA, CA
Full-time | Customer Service, Operations
About the job
CL+CA is looking for an energetic, qualified Front Desk / Customer Relations person. A customer-oriented approach is essential.
Responsibilities:
- Answer questions and address all inquiries from visitor and online customers.
- Prepare outgoing parcels for sales reps and online orders. Pulling and arranging parcels etc.
- Manage daily customer service inquiries via phone, email, chat, and other media.
- Facilitate warranty concerns including returns and replacement items.
- Monitor and bookkeep inventory. Coordinate with fulfillment warehouse and sales needs daily.
- Take up other duties as assigned (Trade show, travel arrangements, schedules, etc.)
Responsibilities:
- Answer questions and address all inquiries from visitor and online customers.
- Prepare outgoing parcels for sales reps and online orders. Pulling and arranging parcels etc.
- Manage daily customer service inquiries via phone, email, chat, and other media.
- Facilitate warranty concerns including returns and replacement items.
- Monitor and bookkeep inventory. Coordinate with fulfillment warehouse and sales needs daily.
- Take up other duties as assigned (Trade show, travel arrangements, schedules, etc.)