Bike Mechanic & Demo Coordinator

0 year(s)
Full-Time
N/A
Job Description
Canyon is a world-leading manufacturer of Road, Mountain, Triathlon, and Urban Fitness Bikes. Our direct to customer approach sets us apart from our competitors. We prioritize delivering the very best in quality and in service at all times. Constantly exploring new paths enables us to stay ahead of the competition and drives us forward. Now, more than ever, we are on the lookout for talented individuals who are prepared to help us create and shape the future of Canyon Bicycles, USA.
What Sets Us Apart?

Our commitment to riding is contagious – that’s what you notice when you start working at Canyon. It’s essential that our employees feel fully engaged with their work so that together we can achieve the high standards we set for ourselves, our products and our services. A variety of hands-on tasks, true innovation and a dynamic workplace are all a part of our everyday.

Each individual has a key role to play in Canyon’s success. Whether you’re a student, graduate, or have previous leadership experience, we have the right position for you. After all, the jobs we offer have to be as versatile and exciting as the bikes we develop.


Summary
The Bike Mechanic & Demo Coordinator will facilitate grass-roots demos in communities across a designated region. They will work with local partners and recreational operators to plan and execute demo experiences at trail heads, businesses, and other viable venues.

This position will be dedicated to road travel on average of 4 days per week. The coordinator may also be asked to support select Canyon large scale “marquee” events such as gravel races or mountain bike festivals.

Background
Canyon’s headquarters and showroom is located in Carlsbad, CA. Starting in early 2022, Canyon will mobilize demo fleets in various regions across the United States to drive growth through new audience development and consumer engagement.

The first region of focus is the Bay Area of California, which will be kicked off with a demo event tour from Carlsbad and will travel up the coast over the course of 2-3 weeks. Following this tour, the mobile fleet will eventually settle into the Bay Area on a more permanent basis.

The coordinator will be directed and supported by the marketing and events team back at headquarters, but they will ultimately be responsible for meeting the goals and objectives outlined for their specific region.

Responsibilities
Responsibilities include planning and executing a calendar of demo experiences, coordinating driving routes and demo schedules, maintaining the bike fleet, driving the Sprinter Van, and loading and unloading demo bikes and event supplies for each event.

Event operations will include, but are not limited to, setting up pop-up footprints, engaging with riders and gathering relevant information, setting up riders on demo bikes, and hosting social events.

The coordinator must also be a proficient bike mechanic and will be asked to follow protocols and procedures to ensure the safety of Canyon customers using our bicycles. They will also ensure that the rider has a positive experience and that the bike is performing as it was designed to perform. This includes proper function of the bike’s components, proper setup of the bike’s fit and suspension, and the conditions riders will be testing it in.

Additional Responsibilities:

• Interact with riders in a way that conveys Canyon’s message.
• On occasion, service and repair bicycles owned by Canyon customers who visit us at events.
• Ensure that all spare parts, replacement maintenance parts, and accessories are accounted for and stored according to Canyon’s direction.
• Maintain a clean and organized van.
• Ensure the highest standard of service is provided each and every time.
• Set a culture of support, education, and inclusion.
• Complete regular sales trainings to maintain knowledge about current and new bikes in the product line up.
• On an as-needed basis (during down time), help customer service answer emails or calls when there is a backlog..

Requirements
• 3+ years of cycling industry experience in technical support or service.
• Pass Canyon’s mountain bike mechanic skills assessment.
• Proven reasonable understanding of mechanics for mountain, road, and eBikes.
• Proven proficiency to drive, reverse, and navigate a Sprinter van with 16’ trailer in tight expo areas.
• Sign Canyon’s “Company Vehicle Policy,” which includes having a valid and current driver’s license as well as a clean record of suspected driving and driving under the influence.
• Able to travel to multiple states within the US and Canada and be gone for extended periods of time, including weekends.
• Commit to predetermined event schedule each month.
• Learn Canyon’s product differentiators and selling points.
• Excellent communication skills.
• Excellent interpersonal skills – willingness and ability to resolve conflicts in an appropriate and constructive manner.
• Collaborative team-player with an open mind.

• Certifications
• Professional Bicycle Mechanics Association, United Tool, or Park Tool certification helpful but not required.
• Shimano, SRAM, Rockshox, or FOX certification helpful but not required.
• USA Cycling Race Mechanic helpful but not required.

Perks
Med/Dent/Vis with generous co. contributions for empl and fam. 401K, annual bonus comp eligibility, PTO, Employee Bike Loaner Program, Employee Bike Purchase Program