Log InSign Up
Premium

See who posted the job

Premium

Competitive Insights

Premium

Check your commute time

Closed

Carlsbad, CA

Full-time | Ecommerce, Information Technology, Operations, Web - Design, Web - Development

About the job

Canyon is the world’s leading manufacturer of road, mountain, triathlon, urban and fitness bikes. Our direct-to-consumer approach and desire to inspire riders to ride sets us apart from our competitors in the cycling world. Constantly exploring new paths enables us to stay ahead of the game and drives us forwards as a pioneer in our industry. Now more than ever, we are on the lookout for talented individuals who are prepared help us shape the future of cycling through positive customer experience.

Position Summary

Point of contact for all SAP order management responsibilities including reporting, system functions, financial reconciliation, and logistical fulfillment. Position will operate cross-functionally between Operations, Logistics, Finance, IT, and Customer Support. The goal of this role is to assess order discrepancies, communicate with key internal stakeholders, and provide solutions that ensure a positive customer experience. Among additional responsibilities, weekly KPI analysis of sales orders, credit memos, returns, and Webshop-order reconciliation is necessary.

Summary of Roles and Responsibilities

Fraud protection:
• Management and process definition
• Policy monitoring, review, and improvements
• Policy adjustments and automations
• Communications with consultants and experts

• Coordinating outbound customer-communication strategy with Customer Support and Sales Manager
• Touchpoint to IT around SAP room-for-improvement
• Reconciling daily orders caught between Webshop and SAP (ERP system)
• Checking for duplicate orders placed on the Webshop
• Daily tracking of In Preparation/Open/In Process orders
• Touchpoint for warehouse and fulfillment
• Assess requests that need to be cancelled
• Access to our financial transaction system to check credit card authorizations and payment captures daily
• PayPal payment and reconciliation management
• Customer financing payment and reconciliation management
• Reconciling order-to-cash
• Velofix integration in SAP (monitoring and communications)
• Managing employee discounts and purchases
• Credit memo management of process and execution on daily basis (manual and with reference)
• Management of return/refund process between multiple business locations
o Checking status of return/credit-memo refunds
• Define business processes and standard-operating-procedures documentation
• Staff training of SAP
• Touchpoint for Outlet process, which assists with communications between operations, marketing, and sales.
• Opportunity to serve as a cross-functional leader by coordinating with key internal stakeholders to efficiently and accurately identify and resolve transactional systematic discrepancies to ensure a positive customer experience.

Education, Experience, and Knowledge / Skills / Abilities

Minimum Education Requirements:
• Bachelor's degree in information technology, computer science, management information systems, business, finance, or in a related field preferred.
• SAP certification preferred.

Work Experience:
• A minimum of 2 years experience as an SAP business analyst in a similar industry.
• Solid knowledge of relevant business processes and their integration with SAP systems.
• In-depth knowledge of the latest advancements in SAP applications.

Preferred Education, Knowledge, Skills and Abilities:

• Exceptional analytical and problem-solving abilities.
• Excellent organizational and time management skills.
• Detail orientated
• Follow through to task completion
• Communication: both written and verbal across multiple channels
• Understanding of basic financial concepts
• Thorough understanding of content management systems
• Proficient in Microsoft Office, SAP, Salesforce, among other programs.

View Company Profile
1501 Lincoln Blvd.#1014 Venice, CA. 90291