Canyon Bicycles USA, Inc.:
Inside Sales Agent Job in Carlsbad, CA, CA
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Carlsbad, CA, CA
Full-time | Customer Service, Operations, Sales - Inside, Sales - Outside
About the job
Who We Are
Canyon is a world-leading manufacturer of Road, Mountain, Triathlon, and Urban Fitness Bikes. Our direct to customer approach sets us apart from our competitors. We prioritize delivering the very best in quality and in service at all times. Constantly exploring new paths enables us to stay ahead of the competition and drives us forward. Now, more than ever, we are on the lookout for talented individuals who are prepared to help us shape the future of riding.
What Sets Us Apart
Our commitment to riding is contagious – that’s what you notice when you start working at Canyon. It’s essential that our employees feel fully engaged with their work so that together we can achieve the high standards we set for ourselves, our products and our services. A variety of hands-on tasks, true innovation and a dynamic workplace are all a part of our everyday.
Each individual has a key role to play in Canyon’s success. Whether you’re a student, graduate, or have previous leadership experience, we have the right position for you. After all, the jobs we offer have to be as versatile and exciting as the bikes we develop.
Job Purpose:
The purpose of the Inside Sales Agent is selling all Canyon products
Primary Duties:
• To sell Canyon Bikes via phone, email, chat or other forms of communication with a customer. This requires demonstrating a solid background and knowledge of Canyon Bike products through rigorous training provided by Canyon and self-motivation to learn to be the best at curating a sales experience.
• Engage the customer to determine what their desired user experience is for cycling: road: race, tri, mtb, etc.. What is their ideal “pure cycling” experience? Then drive a curated upbeat, friendly, professional, consultative discussion that helps lead the customer through the decision making process on determining the right Canyon bike for them. Take the customer on a Canyon pure cycling journey through decisions that keep them on the course toward a purchase. If the customer gets frustrated, or confused, make sure that the customer stays on the decision making path and if they deviate, pause or become “lost souls” because they don’t want to “buy now”, develop a follow up plan and execute accordingly to keep the customer inspired to buy a Canyon.
• Starting with“why Canyon,”inspire the customer to understand what makes Canyon the best bike in the world. Inspire them to give Canyon a try via our 30 day test ride policy enabling them to return the bike if they aren’t satisfied with no questions asked or other programs that help drive the customer acquisition.
• Explain the product details, price, terms, warranty procedures, after sale services, everything related to the sale of the bike focusing on the USP (unique selling proposition) for Canyon.
• Translate the consumer’s ultimate ride desires into specific Canyon models, overcoming any objections with accurate, useful information and close the sale. Propose additional merchandise to complement the bike model.
• Set up new customer accounts via ByD and documenting in Sales Force, tracking the customer acquisition from prospect to casual to core and maintaining meaningful regular follow up contact!
• Analyze and resolve complaints and provide appropriate solutions. Follow up to ensure resolution
• Provide information sales-order/return/service-order status/WIMO (where is my order???)
• Meet sales and performance standards and quotas using approved sales techniques.
• Participate in Canyon events on and off property as needed during the year
• Customer pick-ups:
a) Greet customer at Canyon and present bike as well as goodie bag
b) Have mechanic set up fitting, suspension; tire pressure and seat height, etc.
c) Review all the highlights of the bike with the customer
d) Have customer ride in parking lot for final OK and observe: have customer sign off all is OK
Canyon is a world-leading manufacturer of Road, Mountain, Triathlon, and Urban Fitness Bikes. Our direct to customer approach sets us apart from our competitors. We prioritize delivering the very best in quality and in service at all times. Constantly exploring new paths enables us to stay ahead of the competition and drives us forward. Now, more than ever, we are on the lookout for talented individuals who are prepared to help us shape the future of riding.
What Sets Us Apart
Our commitment to riding is contagious – that’s what you notice when you start working at Canyon. It’s essential that our employees feel fully engaged with their work so that together we can achieve the high standards we set for ourselves, our products and our services. A variety of hands-on tasks, true innovation and a dynamic workplace are all a part of our everyday.
Each individual has a key role to play in Canyon’s success. Whether you’re a student, graduate, or have previous leadership experience, we have the right position for you. After all, the jobs we offer have to be as versatile and exciting as the bikes we develop.
Job Purpose:
The purpose of the Inside Sales Agent is selling all Canyon products
Primary Duties:
• To sell Canyon Bikes via phone, email, chat or other forms of communication with a customer. This requires demonstrating a solid background and knowledge of Canyon Bike products through rigorous training provided by Canyon and self-motivation to learn to be the best at curating a sales experience.
• Engage the customer to determine what their desired user experience is for cycling: road: race, tri, mtb, etc.. What is their ideal “pure cycling” experience? Then drive a curated upbeat, friendly, professional, consultative discussion that helps lead the customer through the decision making process on determining the right Canyon bike for them. Take the customer on a Canyon pure cycling journey through decisions that keep them on the course toward a purchase. If the customer gets frustrated, or confused, make sure that the customer stays on the decision making path and if they deviate, pause or become “lost souls” because they don’t want to “buy now”, develop a follow up plan and execute accordingly to keep the customer inspired to buy a Canyon.
• Starting with“why Canyon,”inspire the customer to understand what makes Canyon the best bike in the world. Inspire them to give Canyon a try via our 30 day test ride policy enabling them to return the bike if they aren’t satisfied with no questions asked or other programs that help drive the customer acquisition.
• Explain the product details, price, terms, warranty procedures, after sale services, everything related to the sale of the bike focusing on the USP (unique selling proposition) for Canyon.
• Translate the consumer’s ultimate ride desires into specific Canyon models, overcoming any objections with accurate, useful information and close the sale. Propose additional merchandise to complement the bike model.
• Set up new customer accounts via ByD and documenting in Sales Force, tracking the customer acquisition from prospect to casual to core and maintaining meaningful regular follow up contact!
• Analyze and resolve complaints and provide appropriate solutions. Follow up to ensure resolution
• Provide information sales-order/return/service-order status/WIMO (where is my order???)
• Meet sales and performance standards and quotas using approved sales techniques.
• Participate in Canyon events on and off property as needed during the year
• Customer pick-ups:
a) Greet customer at Canyon and present bike as well as goodie bag
b) Have mechanic set up fitting, suspension; tire pressure and seat height, etc.
c) Review all the highlights of the bike with the customer
d) Have customer ride in parking lot for final OK and observe: have customer sign off all is OK