Canyon Bicycles USA, Inc.:
IT ERP Analyst - Helpdesk Job in Chino / Carlsbad, CA, CA
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Chino / Carlsbad, CA, CA
Full-time | Computer - Programming, Information Technology, Web - Development
About the job
Thank you in advance for your interest in this position. Please note, we are committed to supporting our local community and hiring local talent. Also, this is not a telecommute or contract position.
WHO WE ARE:
Canyon is a world-leading manufacturer of road, mountain, triathlon, urban and fitness bikes. Our direct approach model sets us apart from our competitors. We prioritize delivering the very best in quality and service at all times.. Constantly exploring new paths enables us to stay ahead of the game and drives us forward. Now, more than ever, we are on the lookout for talented individuals who are prepared to help us shape the future of riding.
WHAT SETS US APART:
Our commitment to riding is contagious – that’s what you notice when you start working at Canyon. It’s essential that our employees feel fully engaged with their work so that together we can achieve the high standards we set for ourselves, our products, and our services. A variety of hands-on tasks, true innovation and a dynamic workplace are all a part of our everyday.
Each individual has a key role to play in Canyon’s success. Whether you’re a student, graduate, or have previous leadership experience, we have the right position for you. After all, the jobs we offer have to be as versatile and exciting as the bikes we develop.
As an employer, we successfully combine our local roots with an increasingly international approach. Sustainability and integrity are core to our values alongside passion, responsibility and excellence.
Position Summary:
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Business analyst with a background in ERP Systems in a manufacturing environment.Analyzed highly complex production issues, research and document ERP systems current processes. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Summary of Role and Responsibilities:
• ERP Configuration, Integration, System administration, system and user security; system monitoring on routine basis.
• Manufacturing, supply chain experience
• Support all ERP applications systems including HCI, financial, operations, and other business application systems used by the company.
• Manage and Support ERP upgrade
• Generate business application reports.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Assist with onboarding of new users
• Maintain inventory of all equipment, software and software licenses
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for users seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with users to ensure issue has been resolved.
• Gain feedback from users about computer usage.
• Run reports to determine malfunctions that continue to occur.
WHO WE ARE:
Canyon is a world-leading manufacturer of road, mountain, triathlon, urban and fitness bikes. Our direct approach model sets us apart from our competitors. We prioritize delivering the very best in quality and service at all times.. Constantly exploring new paths enables us to stay ahead of the game and drives us forward. Now, more than ever, we are on the lookout for talented individuals who are prepared to help us shape the future of riding.
WHAT SETS US APART:
Our commitment to riding is contagious – that’s what you notice when you start working at Canyon. It’s essential that our employees feel fully engaged with their work so that together we can achieve the high standards we set for ourselves, our products, and our services. A variety of hands-on tasks, true innovation and a dynamic workplace are all a part of our everyday.
Each individual has a key role to play in Canyon’s success. Whether you’re a student, graduate, or have previous leadership experience, we have the right position for you. After all, the jobs we offer have to be as versatile and exciting as the bikes we develop.
As an employer, we successfully combine our local roots with an increasingly international approach. Sustainability and integrity are core to our values alongside passion, responsibility and excellence.
Position Summary:
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Business analyst with a background in ERP Systems in a manufacturing environment.Analyzed highly complex production issues, research and document ERP systems current processes. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Summary of Role and Responsibilities:
• ERP Configuration, Integration, System administration, system and user security; system monitoring on routine basis.
• Manufacturing, supply chain experience
• Support all ERP applications systems including HCI, financial, operations, and other business application systems used by the company.
• Manage and Support ERP upgrade
• Generate business application reports.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Assist with onboarding of new users
• Maintain inventory of all equipment, software and software licenses
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for users seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with users to ensure issue has been resolved.
• Gain feedback from users about computer usage.
• Run reports to determine malfunctions that continue to occur.