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San Clemente, CA

Full-time | Customer Service, Ecommerce, Management - Athlete, Management - Brand, Operations, Retail, Retail - Management, Sales - Inside

About the job

It all started back in 2007 with two young, talented kids who couldn’t afford a decent bike. Their desire to progress -and have fun doing it- inspired our founder Markus Flossmann to find a way to give riders of all ages access to proper mountain bikes. That simple mission sparked the revolution that is YT Industries.

Today, with over 100 employees around the world, YT remains committed to delivering on our original mission - to overcome age, challenge conventions, and uncage the potential of all riders.

The Showroom Sales Ambassador will bring excellent service to our customers. They will assist consumers to help facilitate their needs as they learn more about the bicycles we have to offer. This person will work with the entire showroom team in treating customers to the YT experience that can only be achieved in our MILLs.

Your mission
• Greet and assist customers with a positive and passionate attitude for YT products
• Embrace and utilize the YT brand, service, and product training to solve customers’ needs by connecting them with the right YT product
• Provide expert level guidance for all YT products including suspension set up, suspension details, and all bike componentry
• Provide critical customer service and troubleshooting guidance
• Develop dynamic solutions to solve service-related issues
• Learn and understand market segments, industry trends, strategy, and appropriate products
• Proficiently Operate Showroom point-of-sale system
• Facilitate positive, proactive communication amongst all internal departments
• What you bring in
• The ideal candidate will have experience in a retail environment that specializes in bicycle sales and maintenance. They must have strong verbal communication skills to effectively walk customers through the purchase journey. They will have a working knowledge of basic bicycle repair and maintenance.

Requirements:

• 2+ years’ experience in a retail environment
• Outstanding written and verbal communication skills
• Ability to take direction and work without direct supervision
• Ability to effectively prioritize multiple tasks in a fast-paced environment
• Must be able to work with a high sense of urgency and well under pressure
• Must be available to work weekends and holidays as required
• Hands-on mentality with strong problem-solving skills and high attention to detail
• Team player with a passion for mountain biking
• Attention to detail, good decision-making skills High flexibility and willingness to travel, especially on weekends in the summer when events are running
View Company Profile
1501 Lincoln Blvd.#1014 Venice, CA. 90291