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San Clemente, CA, CA

Full-time | Customer Service, Operations, Quality Assurance, Warehouse

About the job

WE ARE YT
YT Industries is a fast growing mountain bike brand deeply rooted in the segments of gravity and trail riding. With our award winning bikes (including best in class from uncountable global bike magazines). We are taking the bike market by storm since 2008. By 2015 we had already achieved market leadership in the European gravity mtb sector and today we have a global presence, distributing our bikes worldwide, with branches in North and South America, Asia, Africa and NZ/Australia. YT – Live Uncaged

YOUR MISSION
• Interact with end user consumers, provide critical warranty and customer service – solving problems from start to finish
• Responsible for building and maintaining bikes, and resolving sometimes complex technical issues in a timely fashion
• Additional responsibilities include maintenance and organization of service related paperwork and records in company database
• Service Technician will maintain cleanliness and organization in the workshop in conjunction with the Service Manager
• Service Technician will assist Service Manager with repairs and refurbishments for all customer warranty cases
• Help to manage parts and frame inventory necessary to support warranty functions
• Interact with customers to provide technical guidance related to our products (using email and phone)
• Provide suggestions regarding product issues based on feedback from the market and cycling trends
• Provide assistance to warehouse operations (receiving, shipping) as required
View Company Profile
1501 Lincoln Blvd.#1014 Venice, CA. 90291