YT Industries USA Inc.:
Customer Service Agent (Level 1) Job in San Clemente, CA
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San Clemente, CA
Full-time | Customer Service, Retail, Sales - Inside
About the job
YT Industries is seeking a Customer Service Agent in San Clemente, CA.
YOUR MISSION
• Interact with end user, provide critical customer service and troubleshooting guidance
• Serve as the first point of contact with customers via phone or email
• Provide expert level guidance when choosing bike model and size
• Proactively contact customers with order updates or delays
• Candidate must be able to work with a high sense of urgency and well under pressure
• Develop dynamic solutions to solve service related issues; be a problem solver
• Learn and understand market segments, industry trends, strategy, and appropriate products
• Facilitate positive, proactive communication amongst all internal departments
WHAT YOU BRING IN
• Minimum a college degree and 3+ years’ work experience in the bicycle industry in a consultative sales and technical role
• Outstanding written and verbal communication skills
• Flexibility and the ability to effectively prioritize multiple tasks in a fast-paced environment
• Hands-on mentality with strong problem-solving skills and high attention to detail
• Team player with a passion for mountain biking
• Proficiency in Microsoft Office products (Excel, Word and Outlook are essential)
• Ability to travel domestically (conventions, bike demo tours, etc.) is required
WHAT WE OFFER
• Competitive wages
• Competitive health benefits
• 401K
• Paid PTO (personal off time)
• An outstanding team work philosophy: Work hard, play hard, good times
• An outstanding employee purchase program
• Great work/life balance and a casual work environment
• Career advancement opportunities
• A collaborative team environment
Please submit resume and intro letter through Malakye.
YOUR MISSION
• Interact with end user, provide critical customer service and troubleshooting guidance
• Serve as the first point of contact with customers via phone or email
• Provide expert level guidance when choosing bike model and size
• Proactively contact customers with order updates or delays
• Candidate must be able to work with a high sense of urgency and well under pressure
• Develop dynamic solutions to solve service related issues; be a problem solver
• Learn and understand market segments, industry trends, strategy, and appropriate products
• Facilitate positive, proactive communication amongst all internal departments
WHAT YOU BRING IN
• Minimum a college degree and 3+ years’ work experience in the bicycle industry in a consultative sales and technical role
• Outstanding written and verbal communication skills
• Flexibility and the ability to effectively prioritize multiple tasks in a fast-paced environment
• Hands-on mentality with strong problem-solving skills and high attention to detail
• Team player with a passion for mountain biking
• Proficiency in Microsoft Office products (Excel, Word and Outlook are essential)
• Ability to travel domestically (conventions, bike demo tours, etc.) is required
WHAT WE OFFER
• Competitive wages
• Competitive health benefits
• 401K
• Paid PTO (personal off time)
• An outstanding team work philosophy: Work hard, play hard, good times
• An outstanding employee purchase program
• Great work/life balance and a casual work environment
• Career advancement opportunities
• A collaborative team environment
Please submit resume and intro letter through Malakye.