YT Industries USA Inc.:
Sales and Customer Service Rep Job in San Clemente, CA
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San Clemente, CA
Full-time | Customer Service, Sales - Inside
About the job
WE ARE YT
YT Industries is a fast growing mountain bike brand deeply rooted in the segments of gravity and trail riding. With our award winning bikes (including best in class from uncountable global bike magazines). We are taking the bike market by storm since 2008. By 2015 we had already achieved market leadership in the European gravity mtb sector and today we have a global presence, distributing our bikes worldwide, with branches in North and South America, Asia, Africa and NZ/Australia. YT – Live Uncaged
YOUR MISSION
• Interact with end user, provide critical customer service and troubleshooting guidance
• Serve as the first point of contact with customers via phone or email
• Provide expert level guidance when choosing bike model and size
• Proactively contact customers with order updates or delays
• Candidate must be able to work with a high sense of urgency and well under pressure
• Develop dynamic solutions to solve service related issues; be a problem solver
• Learn and understand market segments, industry trends, strategy, and appropriate products
• Facilitate positive, proactive communication amongst all internal departments
YT Industries is a fast growing mountain bike brand deeply rooted in the segments of gravity and trail riding. With our award winning bikes (including best in class from uncountable global bike magazines). We are taking the bike market by storm since 2008. By 2015 we had already achieved market leadership in the European gravity mtb sector and today we have a global presence, distributing our bikes worldwide, with branches in North and South America, Asia, Africa and NZ/Australia. YT – Live Uncaged
YOUR MISSION
• Interact with end user, provide critical customer service and troubleshooting guidance
• Serve as the first point of contact with customers via phone or email
• Provide expert level guidance when choosing bike model and size
• Proactively contact customers with order updates or delays
• Candidate must be able to work with a high sense of urgency and well under pressure
• Develop dynamic solutions to solve service related issues; be a problem solver
• Learn and understand market segments, industry trends, strategy, and appropriate products
• Facilitate positive, proactive communication amongst all internal departments