Sales and Customer Service Rep

San Clemente California
Required Experience: 3 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 11 days ago
Job Description
YT Industries is a fast growing mountain bike brand deeply rooted in the segments of gravity and trail riding. With our award winning bikes (including best in class from uncountable global bike magazines). We are taking the bike market by storm since 2008. By 2015 we had already achieved market leadership in the European gravity mtb sector and today we have a global presence, distributing our bikes worldwide, with branches in North and South America, Asia, Africa and NZ/Australia. YT – Live Uncaged

• Interact with end user, provide critical customer service and troubleshooting guidance
• Serve as the first point of contact with customers via phone or email
• Provide expert level guidance when choosing bike model and size
• Proactively contact customers with order updates or delays
• Candidate must be able to work with a high sense of urgency and well under pressure
• Develop dynamic solutions to solve service related issues; be a problem solver
• Learn and understand market segments, industry trends, strategy, and appropriate products
• Facilitate positive, proactive communication amongst all internal departments
Job Requirements
• Minimum a college degree and 3+ years’ work experience in the bicycle industry in a consultative sales and technical role
• Outstanding written and verbal communication skills
• Flexibility and the ability to effectively prioritize multiple tasks in a fast-paced environment
• Hands-on mentality with strong problem-solving skills and high attention to detail
• Team player with a passion for mountain biking
• Proficiency in Microsoft Office products (Excel, Word and Outlook are essential)
• Ability to travel domestically (conventions, bike demo tours, etc.) is required

• Competitive wages
• Competitive health benefits
• 401K
• Paid PTO (personal off time)
• An outstanding team work philosophy: Work hard, play hard, good times
• An outstanding employee