Accounts Receivable Chargeback Specialist

San Diego California
Required Experience: 4 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 10 days ago

Founded in 1987, Mad Engine has grown to become the leading global licensed apparel wholesaler with top brands including Marvel, Star Wars, Disney and Nickelodeon. Mad Engine’s footprint spans multiple continents, with unique locations dedicated to design, customer service, manufacturing, quality assurance and distribution. This enables us to fully meet the needs of every customer, ensuring the best customer experience possible.

Mad Engine is known for setting industry trends, placing us parsecs ahead of the competition. Every day our goal is to deliver innovative products in every category–from loungewear to t-shirts–for thousands of customers throughout the United States and Canada. We are proud to bring to life the best designs & styles for over 100 of the top brand licenses in the world, and look forward to continued growth and great partnerships.

We’re looking for an Accounts Receivable Chargeback Specialist.

Summary: The chargeback specialist communicates with internal departments, customers, and vendors to get resolution of billing and payment deductions. This position will be responsible for researching chargebacks and building dispute cases to recover funds. Additionally, they will understand and follow current accounting procedures to ensure financial transactions are accurate and appropriate.

Essential Duties and Responsibilities:

⏵ Primarily responsible for managing and reconciling open chargebacks/disputes/short payments on accounts receivable

⏵ Collaborate with AR team, internal departments and customers to maximize recovery and prevention of chargebacks

⏵ Partner with internal departments (account management, production, logistics, etc.) to highlight and resolve open chargebacks. Educate internal departments of the importance of diligent processes that impact chargebacks (re: PO validation) and rapid response to payment deductions

⏵ Analysis of disputes from both a current and historical perspective to understand the root cause disputes are occurring, develop and implement solutions to minimize or prevent them going forward

⏵ Ensures compliance with contracting policies and procedures

⏵ Establish procedures for timely resolution of chargebacks, monitor compliance and report findings to management

⏵ Supports the Director of Finance and AR Manager with Ad Hoc projects

⏵ May need to travel off-site to our customers (locally or to Mexico) on occasion

⏵ Other duties assigned as needed


Our chargeback specialist must thrive in a fast paced environment and work well under stress. The individual needs to have good people skills and work well independently and within a team environment. Excellent communication skills (oral and written) with the ability to develop relationships across departments.

Ideal candidate will have strong organizational and problem-solving skills—including keen attention to detail, an investigative mind, persistency, and effective follow-up skills. Must be assertive and be a motivated self-starter with a sense of urgency and flexibility to handle changing priorities and tight deadlines.

We are looking for someone with a high desire for continued career growth within our company.

⏵ Bachelor’s Degree or relevant coursework or experience required; accounting, finance, business or economic focus

⏵ 3 - 5 years of direct chargeback experience preferred; compliance experience a plus

⏵ Strong knowledge and understanding of Accounts Receivable functions preferred

⏵ Apparel industry, retail, or wholesale experience a plus

⏵ Proficient in Microsoft Office required

⏵ Working knowledge of Microsoft Excel; ability to track, sort, and generate and examine reports

⏵ Experience navigating vendor manuals with major retailers a plus

⏵ Must be persistent and have effective follow-up skills

⏵ Strong analytical skills

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