Lane Seven Apparel is a wholesale clothing company growing exponentially fast - thanks to our amazing team! Based in Irwindale, CA, we thrive on disrupting a very stagnant wholesale clothing industry. If fashion drives you - come help us build this company!
We are looking for a customer service super star who will give our customers the service they look for, solve their issues, answer their questions.
• Responsible for order processing including order placement and order entry, follow up, price verification and product inquiries, using an in-house order processing system/ERP
• Responsible for arranging appropriate shipping method and relevant communications
• Answer customer questions as well as provide information about the company’s product and services.
• Communicate with customers/sales personnel regarding product availability, delivery dates, order cancellations, and order status via phone, fax and email
• Communicate any discrepancies or issues that affect the original order status to the proper departments and the customer
• Processes returns/exchanges for customers
• Communicate closely with the sales and purchasing teams and report defective products
• Ensure all issues, errors, and returns are completely closed or resolved
• Run requested sales reports
• General office duties include: answering phones, photocopying, faxing and scanning
• Answer and transfer incoming calls
• Some customer service experience is ideal
• Must possess excellent data entry skills and a minimum typing speed of 45 wpm
• Proficiency in Microsoft Outlook, Word, and Excel.
• Proficiency in basic math skills to calculate total costs, discounts, sales taxes, etc.
• Must be able to multi-task and perform in an accurate manner
• Must possess excellent oral and written communication skills with experience in handling difficult situations and/or personalities
• Requires a calm, polite and courteous demeanor and the ability to think quickly and make correct decisions
• Must be a team player and ready to help in any area needed
Job Type: Full-time