Intersport, Inc./DBA Wham-O:
Customer Service Representative Job in Carson, CA | Los Angeles Area , CA
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Carson, CA | Los Angeles Area , CA
Full-time | Customer Service, Quality Assurance, Sales - Inside
About the job
Wham-O / Intersport is in search of a Customer Service Rep to join the team in Carson, CA.
POSITION SUMMARY //
Our industry leading toy and recreational product company is seeking a Customer Service Representative to work in our Los Angeles area office. Reporting to the Customer Service Manager, the Customer Service Representative will support and assist the Sales Dept by efficiently servicing customer and outside sales reps needs.
The Customer Service Rep position includes a competitive salary and includes vacation days, health insurance and 401k.
KEY PERFORMANCE AREAS //
• Provide both internal and external sales support to facilitate a high level of customer care service.
• Provide fast, accurate and efficient processing of all customer inquiries and orders.
• Coordinate customer order information with Sales Director and Field Sales Representatives.
• Work directly with appropriate departments to ascertain status of orders, or any other customer-related issues (pricing, delivery, claims, credit hold, etc).
• Ensure customers are kept informed of order status, delivery and/or delays in a timely manner.
• Maintain communications with all customer inquiries and ensure that quotations are followed-up on a regular basis.
• Record customer complaints and ensure they are processed quickly and satisfactorily resolved.
• Maintain customer order files to facilitate ease of data retrieval.
• Prepare sales correspondence and reports as required by the Sales Director, Customer Service Manager and/or Field Sales Reps.
• Participate in departmental team meetings as appropriate.
POSITION SUMMARY //
Our industry leading toy and recreational product company is seeking a Customer Service Representative to work in our Los Angeles area office. Reporting to the Customer Service Manager, the Customer Service Representative will support and assist the Sales Dept by efficiently servicing customer and outside sales reps needs.
The Customer Service Rep position includes a competitive salary and includes vacation days, health insurance and 401k.
KEY PERFORMANCE AREAS //
• Provide both internal and external sales support to facilitate a high level of customer care service.
• Provide fast, accurate and efficient processing of all customer inquiries and orders.
• Coordinate customer order information with Sales Director and Field Sales Representatives.
• Work directly with appropriate departments to ascertain status of orders, or any other customer-related issues (pricing, delivery, claims, credit hold, etc).
• Ensure customers are kept informed of order status, delivery and/or delays in a timely manner.
• Maintain communications with all customer inquiries and ensure that quotations are followed-up on a regular basis.
• Record customer complaints and ensure they are processed quickly and satisfactorily resolved.
• Maintain customer order files to facilitate ease of data retrieval.
• Prepare sales correspondence and reports as required by the Sales Director, Customer Service Manager and/or Field Sales Reps.
• Participate in departmental team meetings as appropriate.