Assistant Store Manager

New York
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 5 days ago
Job Description
SUMMARY:
The Assistant Manager is responsible for assisting the Store Manager in achieving business results and Brand Standard, as well as acquiring and developing talent for the store and providing the highest level of Gold Star customer service while upholding all company programs.  The Assistant Manager is to learn the role of a Store Manager in preparation for potential promotion.
 
RESPONSIBILITIES:
LEADERSHIP
Creates and takes accountability for a consistent positive work environment that increases productivity, decreases unwanted turnover and enhances the customer experience
Manage and supervise staff of Sales Associates, Assistant Managers, and Supervisors.
Provides and open door policy where employees are free to express their concerns and feelings without fear of retaliation or ill will
Communicates Gold Star performance goals and Brand Standards and hold all subordinate employees to the standard.
Exemplifies Company values and behaviors consistently
Ensures that personal appearance reflects the Action Board sport lifestyle and attitude of all company brands
Seeks and acts on written and verbal feedback; seeks out and learns new skills
Maintains a healthy balance between work and personal life
COMMUNICATION:
Maintains excellent and timely verbal and written communication with corporate office and District Manager via district meetings, one on ones, voicemail, corporate visits, etc.
Maintains open and positive relations with staff, peers, corporate office staff and District Manager
HUMAN RESOURCES
Recruits, interviews and selects the best candidates for job openings who reflect company brand standard
Coaches and develops employees for current and future responsibilities
Creates a learning environment in the store; implements company training programs including but not limited to, Gold Star selling Skills, product information, store operations, MOD and 5 minute meetings; ensures the store management team is committed to the MTP program and other Company training/development programs.
Allocates time for employee development depending on individual needs
Retains the right employees in the right jobs and removes employees who do not meet expectations in partnership with the District Manager
Prepares and administers Sales Associate and Management performance reviews in a timely manner
Administers employee discipline in a fair and consistent manner
Ensures that the store is in compliance with all employment, State and Federal Laws, including but not limited to wage and hour, human rights and equal employment opportunities
CUSTOMER SERVICE
Ensures store exceeds customer expectations through the execution of the Gold Star Selling Program.
Improves customer experience in store through the use of the Non-negotiable standards, recognizing customer service successes, coaching to improve performance and empowering staff to appropriately use their best judgment in all customer service matters
Is personally available to all customers to communicate and identify their needs and address their questions and concerns.
Ensures Sales Associates and management staff are friendly, knowledgeable about our products, and represents the company brand standard
GOLD STAR PROGRAM
Required to complete Gold Star Selling Program Training
Required to meet weekly sales goals on a consistent basis
Required to complete daily, weekly and quarterly Gold Star forms
Provides training and support to staff, communicates goals and expectations
OPERATIONS
Ensures proper execution of visual presentation standards and promotional event set ups
Ensures store is clean, organized and operational
Complies with and ensures staff follows all daily, monthly, quarterly and year end filing requirements
Adheres to and ensures all employees are working safely and following established safety best practices
MERCHANDISE
Provides customer and merchandise feedback as needed or as requested
Provides input and influence to convey product ideas from customer to District Manager
FINANCIAL
Efficiently plans tasks and manages execution to achieve financial goals/results within budget and on time by setting daily goals, analyzing monthly plans and managing labor hours
Develops plans for accomplishing objectives and monitors progress
Ensures that all necessary store supplies are available as needed
LOSS PREVENTION
Ensures that the store protects company assets through promoting awareness of LP best practices including but not limited to employee bag checks, shoplifting controls (internal and external), perpetual counts, zone coverage and silent witness hotline.
Reports suspected or known theft to supervisor, Loss Prevention Manager, or Silent Witness Hotline
Maintains acceptable inventory shrinkage, not exceeding established goals
Maintains the store security systems including security cameras, inventory control tags, and burglar alarms
Complies with and ensures management staff follows daily cash handling and banking procedures
Ensures that all policies are followed to specific inventory control, including managing required annual physical inventories, paperwork flow, over/short logs, markdowns, timeliness of reporting, receipt of goods, merchandise transfers and all other related inventory matters
 
REQUIRED EXPERIENCE/SKILLS/EDUCATION:
High school diploma or equivalent
2-3 years previous retail or customer service oriented experience with 1 year as a Store Manager or equivalent OR bachelor’s degree with 1 year as a Store Manager or equivalent
Ability to achieve sales targets and drive a sales culture
Ability to lead and develop a team to exceed expectations
Excellent interpersonal skills appropriate to deal with a range of team members and customers
Ability to engage with youth
Highly organized
Strong team player
Excellent time and personal management skills in a dynamic work environment
Basic computer skills –Word, Excel, Key Note and Photoshop