eComm Customer Service Agent - French Speaking

Irvine California
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 4 days ago
Job Description
The eCommerce Customer Service Agent will interact with our customers providing information in response to products, orders, shipping and warranties, while handling customer issues effectively and efficiently. The ideal candidate will be pleasant, upbeat, service oriented and bilingual in English and French.
Provide support for online customers and Amazon customers for all of North America
Daily Email, Phone and Live Chat
Assist with Warranty Customers
Provide team support in a Call Center environment
Meeting set KPI’s related to volume and quality of work
Minimum 1-year experience in Customer Service or Call Centre
Must be well spoken in English and have proper phone and email etiquette.
Seeking fluent French Bilingual (Written and Spoken proficiency – ILR Level 3 or higher)
Must be proficient in typing and communication
Microsoft Word, Excel, Outlook
Comfortable working in a fast-paced environment