eCommerce Customer Service Agent

Huntington Beach California
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 10 days ago

SUMMARY:
The eCommerce Customer Service Agent will interact with our customers providing information in response to products, orders, shipping and warranties, while handling customer issues effectively and efficiently. The ideal candidate will be pleasant, upbeat, and service oriented 
 
RESPONSIBILITIES:
Provide support for online customers and Amazon customers for all of North America
Daily Email, Phone and Live Chat
Assist with Warranty Customers
Provide team support in a Call Center environment
Meeting set KPI’s related to volume and quality of work
 
REQUIRED EXPERIENCE/SKILLS/EDUCATION:
Previous Customer Service experience an advantage
Must be well spoken in English and have proper phone and email etiquette.
Must be proficient in typing and communication
Microsoft Word, Excel, Outlook
Comfortable working in a fast-paced environment
PREFERRED EXPERIENCE/SKILLS/EDUCATION:
Bilingual (French or Spanish)