eCommerce Customer Service Agent - Seasonal

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 12 days ago

Company Overview
Boardriders, Inc., is the world’s leading action sports and lifestyle company that designs, produces and distributes branded apparel, footwear and accessories for Boardriders around the world. The Company’s apparel and footwear brands, represent a casual lifestyle for young-minded people who are inspired by a passion for outdoor action sports. The Company’s Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, VonZipper, Xcel, Kustom and Palmers brands have authentic roots and heritage in surf, snow and skate. With approximately 10,000 team members globally, the Company’s products are sold in more than 110 countries in a wide range of distribution, including surf shops, skate shops, snow shops, its proprietary Boardriders stores and other Company-owned retail stores, select department stores and through various e- commerce channels.
 
Boardriders is an Equal Opportunity and Affirmative Action Employer including: Minorities/Women/Individuals with Disabilities/Protected Veterans
 
SUMMARY:
⏵ This is a seaonal position⏵
The eCommerce Customer Service Agent will interact with our customers providing information in response to products, orders, shipping and warranties, while handling customer issues effectively and efficiently. The ideal candidate will be pleasant, upbeat, and service oriented
 
RESPONSIBILITIES:
Provide support for online customers and Amazon customers for all of North America
Daily Email, Phone and Live Chat
Assist with Warranty Customers
Provide team support in a Call Center environment
Meeting set KPI’s related to volume and quality of work
 
REQUIRED EXPERIENCE/SKILLS/EDUCATION:
Previous Customer Service experience an advantage
Must be well spoken in English and have proper phone and email etiquette.
Must be proficient in typing and communication
Microsoft Word, Excel, Outlook
Comfortable working in a fast-paced environment
 
PREFERRED EXPERIENCE/SKILLS/EDUCATION:
Bilingual (French or Spanish)