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Truckee, CA

Full-time | Sales - Inside

$16 - $18 annual

About the job

Ride Concepts manufactures and sells innovative, progressive, performance-driven footwear for dirt-focused cyclists in the cross-country, all-mountain, downhill, freeride and dirt-jumping bicycle markets. Our product line is founded upon countless hours of riding, extensive market research, and progressive design. It is the culmination of our collective lifetimes of experience riding bikes.

Ride Concepts is the first dedicated dirt-cycling footwear company to offer purpose-built footwear specifically for dirt-cyclists, enabling riders to ride longer and more safely than the competition. We provide progressive dirt riding footwear with a focus on superior fit and function, providing a versatile, adaptable, and comfort-first fit on the mountain without comprising the at-home look.

If you love riding bikes like we do, and are a hard-charger on the mountain (and in the office), with an upbeat attitude and go-getter personality, you’ll fit right in here at Ride Concepts.

Position Responsibilities

This position is responsible for providing a world-class customer experience and for maintaining outstanding customer service and sales support via online chats, social media, phone, and email.

• Demonstrate ability to genuinely and passionately interact with customers
• Establish professional, yet personalized rapport with customer upon contact
• Show knowledge, dedication, and commitment to mountain biking, and biking in general
• Support company programs including warranty sales and other seasonal promotions
• Use correct procedures to process orders, assist with returns, service orders, or otherwise address customer service needs
• Responsible for providing accurate Ride Concepts product information, addressing questions or concerns in a helpful and professional manner
• This position assists customers directly, and as such, the Candidate must always represent the company and our customer service philosophy with the utmost integrity
• Answer all questions, providing detailed information, and establishing trust with the customer to close of sale
• Maintain a positive attitude when interacting with all customers, co-workers, and vendors.
• Assist with stocking shelves, counters, tables with merchandise and help with events and tradeshows
• As business needs arise, other tasks may become necessary
View Company Profile
1501 Lincoln Blvd.#1014 Venice, CA. 90291