Customer Experience Agent

Sparks Nevada
Required Experience: 2 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 8 days ago
Job Description
We are a team of passionate people that come together to develop innovative solutions and foster long-lasting brand engagement. We equip our industry to grow and change the lives of cyclists for the better. We value operational excellence, innovative solutions, respect and a positive attitude. We equip our customers for success through passionate people, innovative solutions, and brand engagement.

As a Customer Experience Rep working with our customers, you will:
• Provide customer service to our existing customers through sales calls, problem solving and product education
• Serve as in-house expert on all ordering types, Booking, Season, Fulfillment, Drop-shipping, etc.
• Build positive relationships with customers
• Process and follow-up sales orders
• Prepare and present sales presentations and quotes
• Maintain up-to-date knowledge of bike products
• Develop and maintain key relationships
Job Requirements
Skills needed to accomplish the goals:
• Experience in sales and customer service including strong bicycle knowledge.
• Ability to demonstrate a wide range of product knowledge of bicycle parts and accessories and basic mechanical repair knowledge.
• Excellent verbal and written communication skills, as well as strong analytical, attention to detail, organizational and decision-making skills are required.
• Strong understanding of MS office programs as well as generating data from other computer systems used (i.e. order entry system).
• Relational skills as well as a demonstrated talent for customer service (customer focus)
• A contagious positive attitude
• Excellent Interpersonal skills with ability to relate professionally within our global team
• Ability to prioritize and complete tasks in a multiple priority high paced, demanding environment

Compensation:
• This position has a base salary and is eligible for profit sharing (quarterly and annual) based on the overall achievement of company goals.
• This position is also eligible for HLC’s benefits package to include
o Health Insurance
o 401k
o Life Insurance
o Paid time off