Customer Service Representative

Carlsbad California
Required Experience: 2 year(s)
Employment Type: Full-Time
Salary Range: $25000.00 - $35000.00 per Year
Posted 9 days ago
Job Description
About Zoot Sports

Founded in Hawaii, based in Carlsbad.

Zoot Sports, a global leader in endurance sports, is 100% focused on providing the athlete with the ultimate in performance apparel, wetzoots, footwear and accessories. For 36 years, we have been pioneering innovative product solutions that cover the athlete from start to finish and head to toe. Zoot continues to draw on its history in the sport and its athletes to deliver the most comprehensive, technologically-advanced and complete multi-sport product line in the world.

About the opportunity

We are a customer obsessed brand looking for an enthusiastic & energetic customer service representative. The ideal candidate takes pride in helping people, solving problems, and ensuring our customers feel heard and appreciated.
The primary responsibilities of this position will be to interact with e-commerce customers on a daily basis via phone, email, and chat. On a daily basis you’ll interact with existing and future customers to fulfill their Zoot orders and where necessary, help them to resolve complaints, process returns and exchanges.

We’re looking for an adaptive, multi-faceted person who has aspirations to grow professionally, as this position will provide a path for upward mobility as our business evolves.

KEY RESPONSIBILITIES

1. Customer Service
• Respond promptly to direct customer inquiries via telephone and email
• Interact directly with customers via live web chat
• Resolve customer complaints / issues
• Continually maintain working knowledge of all company products, services and promotions
• Review legitimacy of suspicious orders

2. Order Fulfillment & Inventory Control
• Help process returned merchandise.
• Help fulfill & ship orders, as needed
• Maintain accurate product inventory

3. Data Management & Evaluation
• Analyze customer feedback and identify needs for future products
• Provide feedback on the efficiency of the customer service process
Job Requirements

EDUCATION & EXPERIENCE QUALIFICATIONS

• 1-2 years previous customer service experience required with thorough knowledge of customer service principles and practices
• Apparel experience desired, but not required
• Product knowledge and experience in Triathlon, Run or Cycle sports a plus
• Familiarity with web-based shipping programs
Job Requirements
• Solid communication skills, verbal and written
• Able to resolve problems in a timely and amicable manner
• High attention to detail and accuracy
• Well organized
• Be able to lift up to 40lbs.
• Initiative, pro-active, and adaptable
• Reliable, dependable, and on time

Zoot Squad is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law.

If you are seeking a position in a company, which fosters and supports health and fitness, personal development, growth, change, responsibility and overall success please submit your resume.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.
Perks
Competitive pay, Company Health/Dental insurance program & 401k.