Zoot Sports:
Customer Service Representative Job in Carlsbad, CA
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Carlsbad, CA
Full-time | Customer Service, Ecommerce, Marketing
$40,000 - $45,000 annual
About the job
About Zoot Sports
Founded in Hawaii, based in Carlsbad.
Zoot Sports, a global leader in endurance sports, is 100% focused on providing the athlete with the ultimate in performance apparel, wetzoots, footwear and accessories. For 36 years, we have been pioneering innovative product solutions that cover the athlete from start to finish and head to toe. Zoot continues to draw on its history in the sport and its athletes to deliver the most comprehensive, technologically-advanced and complete multi-sport product line in the world.
About the opportunity
We are a customer obsessed brand looking for an enthusiastic & energetic FULL TIME customer service representative. The ideal candidate takes pride in helping people, solving problems, and ensuring our customers feel heard and appreciated.
The primary responsibilities of this position will be to interact with e-commerce customers on a daily basis via phone, email, and chat. On a daily basis you’ll interact with existing and future customers to fulfill their Zoot orders and where necessary, help them to resolve complaints, process returns and exchanges.
We’re looking for an adaptive, multi-faceted person who has aspirations to grow professionally, as this position will provide a path for upward mobility as our business evolves.
KEY RESPONSIBILITIES
1. Customer Service
• Respond promptly to direct customer inquiries via telephone and email
• Interact directly with customers via live web chat
• Resolve customer complaints / issues
• Continually maintain working knowledge of all company products, services and promotions
• Review legitimacy of suspicious orders
2. Order Fulfillment & Inventory Control
• Help process returned merchandise.
• Help fulfill & ship orders, as needed
• Maintain accurate product inventory
3. Data Management & Evaluation
• Analyze customer feedback and identify needs for future products
• Provide feedback on the efficiency of the customer service process
Job Requirements
EDUCATION & EXPERIENCE QUALIFICATIONS
• 1-2 years previous customer service experience required with thorough knowledge of customer service principles and practices
• Apparel experience desired, but not required
• Product knowledge and experience in Triathlon, Run or Cycle sports a plus
• Experience using Shopify desired, but not required.
Founded in Hawaii, based in Carlsbad.
Zoot Sports, a global leader in endurance sports, is 100% focused on providing the athlete with the ultimate in performance apparel, wetzoots, footwear and accessories. For 36 years, we have been pioneering innovative product solutions that cover the athlete from start to finish and head to toe. Zoot continues to draw on its history in the sport and its athletes to deliver the most comprehensive, technologically-advanced and complete multi-sport product line in the world.
About the opportunity
We are a customer obsessed brand looking for an enthusiastic & energetic FULL TIME customer service representative. The ideal candidate takes pride in helping people, solving problems, and ensuring our customers feel heard and appreciated.
The primary responsibilities of this position will be to interact with e-commerce customers on a daily basis via phone, email, and chat. On a daily basis you’ll interact with existing and future customers to fulfill their Zoot orders and where necessary, help them to resolve complaints, process returns and exchanges.
We’re looking for an adaptive, multi-faceted person who has aspirations to grow professionally, as this position will provide a path for upward mobility as our business evolves.
KEY RESPONSIBILITIES
1. Customer Service
• Respond promptly to direct customer inquiries via telephone and email
• Interact directly with customers via live web chat
• Resolve customer complaints / issues
• Continually maintain working knowledge of all company products, services and promotions
• Review legitimacy of suspicious orders
2. Order Fulfillment & Inventory Control
• Help process returned merchandise.
• Help fulfill & ship orders, as needed
• Maintain accurate product inventory
3. Data Management & Evaluation
• Analyze customer feedback and identify needs for future products
• Provide feedback on the efficiency of the customer service process
Job Requirements
EDUCATION & EXPERIENCE QUALIFICATIONS
• 1-2 years previous customer service experience required with thorough knowledge of customer service principles and practices
• Apparel experience desired, but not required
• Product knowledge and experience in Triathlon, Run or Cycle sports a plus
• Experience using Shopify desired, but not required.