Post Production Support Engineer

VICE Media

Multiple Locations


0 year(s)
Full-Time
N/A


Job Description
<p><strong>About VICE Media Group</strong></p>
<p><span style="font-weight: 400;">VICE Media Group is the world’s largest independent youth media company. Launched in 1994, VICE has offices in 35 cities across the globe with a focus on five key businesses: VICE.com, an award-winning international network of digital content; VICE STUDIOS, a feature film and television production studio; VICE TV, an Emmy-winning international television network; a Peabody award-winning NEWS division with the most Emmy-awarded nightly news broadcast; and VIRTUE, a global, full-service creative agency with 25 offices around the world. VICE Media Groups portfolio includes Refinery29, the leading global media and entertainment company focused on women; PULSE Films, a London-based next-generation production studio with outposts in Los Angeles, New York, Paris and Berlin; i-D, a global digital and bimonthly magazine defining fashion and contemporary culture; and Garage, a digital platform and biannual publication converging the worlds of art and design.</span></p>
<p><strong>VICE x Team</strong></p>
<p><span style="font-weight: 400;">The Media Support Team supports all media-producing teams globally. We are specialists in resolving media-centric issues on a daily basis and we love to help!</span></p>
<p><strong>Role x You</strong></p>
<p><span style="font-weight: 400;">As our Post Production Support Engineer, you will provide both first and second line support including Video Edit, Graphics and Audio edit; diagnosing and resolving issues with all aspects of the post production and storage environments across all lines of business.</span></p>
<p><strong>Responsibilities</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Respond to tickets in our support queue domestically, but also working with the wider Global Media Support team when necessary</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Effectively document problems and their resolutions</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work with the team to plan and implement upgrades for all Post Production systems</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Assist other VICE Media Tech staff with technical upgrades and new installations, in conjunction with 3rd party integrators and other third party providers</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work with the IT team to ensure desktop and work-from-home infrastructure work seamlessly together</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work with key manufacturers and support vendors to achieve an appropriate level of service for the VICE lines of business</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Undertake preventative maintenance to ensure maximum system availability whilst managing and documenting the maintenance cycle</span></li>
</ul>
<p><strong>Experience</strong></p>
<p><strong>You’ll have:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Incredibly strong media production software and hardware knowledge including, but not limited to: Adobe Premiere, After Effects, ProTools, DaVinci, Red Giant, Mixers, Peripherals,&nbsp; Frame Rates, Codecs, Captions, Mac and PC</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience working in a medium sized media / video production company in a similar support role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with a ticketing system and can demonstrate a flair for multitasking and an ability to constantly juggle priorities</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrable knowledge of Networking infrastructure</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Candidates with JAMF experience preferred</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with CLI on Mac and PC</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Previous exposure to global workflows</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Great communication and interpersonal skills; you'll take pride in being able to deliver on customer satisfaction&nbsp;&nbsp;</span></li>
</ul>
<p><strong>We’d also love if you had:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">A genuine enthusiasm for new and evolving technology</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A creative approach to problem solving</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience supporting environments with MAM/PAM/DAM, Pixit, LTO tape libraries, Signiant, and Aspera also preferred</span></li>
</ul>
<p>&nbsp;</p>
<p><strong>Working at VICE</strong></p>
<p><em><span style="font-weight: 400;">VICE prioritises the ideas and people that other media companies miss. We believe that innovation is a direct result of diverse, inclusive cultures and see it as essential to our staff, culture and business. To learn more read the</span></em><a href="https://viceguideto.vice.com/"> <em><span style="font-weight: 400;">VICE GUIDE TO VICE.</span></em></a></p>
<p><em><span style="font-weight: 400;">VICE is proud to be an equal opportunity employer that strives to create and maintain a workplace that celebrates inclusion and diversity.&nbsp; At VICE, we understand that inclusion and diversity are major benefits to our employees, our readers and viewers, and our company culture.</span></em></p>
<p><em><span style="font-weight: 400;">VICE requires that all employees have proper authorisation to work in the UK.&nbsp; Should an applicant require employment sponsorship, VICE will determine, in its sole discretion, whether such sponsorship will be provided.</span></em></p>