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Burlington, VT

Full-time | Customer Service

About the job

<p><strong>ROLE</strong></p>
<p><span style="font-weight: 400;">The Senior Project Manager for VIRTUE Vienna operates as the control tower for key client projects not only for the Austrian market.</span></p>
<p><span style="font-weight: 400;">She/he is responsible to track the health of all projects and supports the Account Team, Leadership Team and Growth Team to assure that projects are set-up and completed successfully.</span></p>
<p><span style="font-weight: 400;">When required the Senior Project Lead will be in direct correspondence with Client partners and act Client facing during meetings, specifically during the set-up phase of a project or partnership, but also during production phases or when sharing of reconciliations and project tracking.</span></p>
<p>&nbsp;</p>
<p><strong>RESPONSIBILITIES</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Autonomously translate client brief into requirements: develop scopes, budgets, timelines for projects and retainer set-ups across existing and new clients.</span></li>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Directly maintain projects (paid, pitch &amp; interco) in all systems (Salesforce, Netsuite, Workday)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Track projects when live: manage changes to the project scope, timings, and costs using appropriate verification techniques</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Align with Resource and Operations to monitor resource feasibility and red-flag potential bottlenecks throughout the process</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Handle project closure, reports and reconciliations including profitability checks, defining key learnings for upcoming briefs to be played back to Leadership teams when required, both internal and Client facing.</span></li>
</ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Support the Resource and Operations team to build and maintain freelance relationships and negotiate rates to assure good value deals.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Identify and manage best suiting third party suppliers for efficient and effective project execution</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Support the Resource and Operations team to assure that internal resources and third parties/vendors are utilised at max accountability and relevance throughout execution of projects</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Consult with the Leadership Team as well as Operations to give recommendations on process optimization, resource accountability and overall project profitability</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Operate as go-to person for the Account team for consultation and problem solving throughout each project stage&nbsp;</span></li>
</ul>
<p>&nbsp;</p>
<p><strong>SKILL REQUIREMENTS</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">At least 8 years of experience in creative project management (or similar) field at agencies or brands with proven team/department management experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Must be German-speaking, mother tongue or bilingual. Also fluent in written and spoken English</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven organizational skills and abilities</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience building budgets (project, retainer), timing plans, working with vendors</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent Client communication skills, experienced starting and deepening client partnerships</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Creative problem-solving</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent communication - written and verbal</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Agility, adaptability and flexibility</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Conflict resolution and proven management skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Self-awareness and encouragement of others</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Positive reinforcement and supporting a culture of innovation with the other teams</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">On-going pursuit and growing knowledge of industry (media and creative agencies, video and photography production, brand) and competition.</span></li>
</ul>
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1501 Lincoln Blvd.#1014 Venice, CA. 90291