VICE x Team
The NetSuite Support Team at Vice provides global technical and functional assistance to the business. We are responsible to effectively respond to, resolve, communicate, and resolve issues submitted for support. Our team is diverse with knowledge, experience, and family oriented with a high level of performance. Our team collectively and cohesively work on global processes that will impact the future of Vice. We are the core essence of the success of Vice NetSuite ERP.
Role x You
Vice is global opportunity that allows the NetSuite Support Customer Representative to be part of the largest Advertisement, Media, and Production customer of Oracle NetSuite. We offer the opportunity to be in the forefront of technology and deploy new processes, localization customization, and integrations across multiple platforms. The core responsibilities include resolving level 2 and 3 support tickets for all workstream especially Project to Delivery, Revenue Recognition, and Deferred Expense. Assist with script errors and work with the Solution Managers, Dell Boomi, Concur, and Salesforce Support to resolve. As part of the NetSuite core team, you will also be responsible to assist with biannual Release Preview testing, documenting technical and functional requirements for support tickets received that requires a new process .The individual selected for this role is the path to be the lead of NetSuite Support and a Jr. Solution Manager.
3+ Years of experience in a similar role
3+ Years of NetSuite experience
Client facing / Customer service background
NetSuite SuiteFoundations / NetSuite Administrative certification preferred
Basic understanding of financial accounting principals
Strong problem-solving skills
Strong communication skills
You have these:
General knowledge of Record to Report, Project to Delivery, Delivery to Cash, Procure to Pay, Fixed Assets, Revenue Recognition, Deferred Expense
APAC Localization and VAT Reporting
General knowledge understanding Workflows and Scripts
Google Suite and Microsoft applications
We’d love if you also had these:
Service Desk Application
We want to find people who believe in our goals and feel inspired enough to grow while they’re here to fill the role, rather than someone who checks the boxes but isn’t invested. We encourage you to apply and show us what you’ve got.
If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.
Working at VICE
VICE prioritizes the ideas and people that other media companies miss. We believe that innovation is a direct result of diverse, inclusive cultures so we don’t just “tolerate” differences, we celebrate it and see it as essential to our staff, culture, and business. To learn more read the VICE Guide to VICE
Agencies: VICE Media Group is not partnering with agencies nor accepts unsolicited resumes and will not be responsible for any fees or expenses related to such unsolicited resumes and/or applicants.