Columbia Sportswear, Inc.:
USER EXPERIENCE RESEARCHER II Job in Burlington, VT

OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.

At Columbia, were as passionate about the outdoors as you are. And while our gear is available worldwide, were proud to be based in the Pacific Northwest, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: Its perfect. Now make it better. As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

ABOUT THE POSITION

The eCommerce team powers our US and Canada Columbia.com sites as well as our Customer Care Center. From merchandising and marketing to product management and technology, the consumer is at the center of everything we do. And, the eCommerce team is known for the relentless improvement of the customer experience-always striving for a better, faster, easier experience.

The User Experience (UX) Researcher on the eCommerce Consumer Experience team delivers consumer/user insights that lead to demonstratable business value. This role is responsible for coordinating and designing qualitative and quantitative behavioral and consumer opinion research that supports eCommerce activities and supports to driving the best digital experience for our consumers.

HOW YOULL MAKE A DIFFERENCE
Design and execute research studies, including hypothesizing issues in order to plan, conduct and analyze consumer behavior. Synthesize data from multiple sources to tell a holistic story about consumers shopping experience across time and multiple devices.

Communicate insights to the design team on consumer behavioral trends, attributes, and profiles. Work with stakeholders to understand consumer experience improvement opportunities. Present findings and recommendations, to large groups, both internally and externally.

Partner with the User Experience and IxD to translate research results into design recommendations that resolve customer struggle points and increase online conversion.

Participate in research review sessions receiving and providing feedback on UX deliverables to ensure correct outcomes.

Contributes to the development of a research insights library so that current consumer experience insights can be catalogued and distributed.


YOU ARE
Proficient in qualitative and quantitative data analysis, remote testing, testing mobile interfaces, card sorting, survey evaluation, and heuristic evaluations.

Knowledgeable in data-logging tools such as Ovo Studios, Morae, Camtasia, etc. and prototyping tools like Balsamiq, Sketch, Irise, Protoshare, etc.

Experienced with Web Analytics, eCommerce domains and Agile and Lean Product Development practices.

Able to work collaboratively and independently with minimal supervision.


YOUHAVE
Degree in Human-Computer Interaction, Human Factors, Interaction Design, Cognitive Psychology, Cognitive Science, or related field, or combination of equivalent education and experience.

2+ years of experience in user research and usability analysis.

Proven track record executing usability studies to elevate customer behavior across time and device in the digital space.

Superior verbal and written communication and presentation skills to communicate clear, concise findings and actionable recommendations to designers, technologists, project managers, and executives.

Ability to translate business requirements into interaction requirements for technical team.

Proven knowledge and experience with a wide variety of qualitative and quantitative research methods.

Knowledge of statistical analysis and experience with software applications, web applications, web sites, responsive sites & native mobile apps.


To learn more about our hiring process during COVID-19, click here.

#LI-HS1






Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.


This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.


At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.