Columbia Sportswear, Inc.:
People Operations Manager Job in Burlington, VT
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Burlington, VT
Full-time | Operations
About the job
Benefits: Medical, Dental, and Vision 401K: Company match FSA or HSA Tuition Assistance Program Generous Employee and Friends and Family discounts Quarterly bonus opportunityOUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.At Columbia, were as passionate about the outdoors as you are. And while our gear is available worldwide, were proud to be based in the Pacific Northwest, where natural wonders are our playground. Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: Its perfect. Now make it better. As pioneers of relentless improvement, we are constantly evolving. We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest. And we believe in you. ABOUT THE POSITION The Operations Manager is a leader that plans and directs day-to-day operations of the Portland Employee Store primarily guided by the General Manager and Assistant General Manager. Executing strategies to improve customer service, drive store sales, increase profitability, execute marketing and promotional directives that will increase sales and grow our existing customer base. This role is responsible for maintaining high store standards and conditions while fostering a positive team environment and developing diverse associates of all levels to best prepare them to successfully obtain their career goals as well as meet field and corporate goals.
HOWYOULLMAKE A DIFFERENCEDemonstrates exceptional customer service and problem-solving skills by assisting customers regarding product, features, benefits, availability, and resolving escalated complaints.
Identifies store hiring needs and conducts interviewing, hiring, training for a diverse store staff; conducting and planning employee training, development and coaching.
Motivates, educates, guides and develops diverse supervisors and associates to meet long range growth plans/ career paths with the store, field and general office.
Identifies and creates plans to enhance employee productivity and performance; tracking employee results and making suggestions for modifying goals accordingly.
Maintains appropriate inventory levels through effective replenishment, organization, shrink control and communication.
Sales:Provides guidance to team on improving exceptional execution initiatives (e.g., KPIs, sales, customer service, merchandising, inventory utilization and segment accountability).
People:Delivers on Columbia Sportswear Companys commitment to operational excellence by managing all areas of people operations with a strong emphasis on our recruiting, on-boarding, managing employee performance and retention processes as we continue to rapidly grow.
Freight:Oversees all aspects of stockroom operations, including people processes, incoming/ outgoing freight, inventory management, audits, performance, compliance, productivity, quality, and safety goals.
Ensures consistent implantation of operating standards including product flow planning and execution, markdowns and seasonal promotions, marketing and in-store initiatives, and visual standards.
YOU AREA leader; providing direction and coaching to other leadership and associate staff
A problem solver; using judgement to identify and resolve day-to-day technical and operational problems
YOUHAVEBachelors degree, applicable certification or equivalent experience
Typically requires 3 years functional experience
No formal management experience however has experience in leading projects and people
Skill operating a Point of Sales (POS) system, and various software packages
JOB CONDITIONSFrequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise
Occasionally requires the ability to work in place
Ability to clearly communicate with others
Availability to work a flexible, often changing retail schedule to support needs of the business which may change seasonally and in response to business trends or forecasts
Portland Employee Store Location
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.
HOWYOULLMAKE A DIFFERENCEDemonstrates exceptional customer service and problem-solving skills by assisting customers regarding product, features, benefits, availability, and resolving escalated complaints.
Identifies store hiring needs and conducts interviewing, hiring, training for a diverse store staff; conducting and planning employee training, development and coaching.
Motivates, educates, guides and develops diverse supervisors and associates to meet long range growth plans/ career paths with the store, field and general office.
Identifies and creates plans to enhance employee productivity and performance; tracking employee results and making suggestions for modifying goals accordingly.
Maintains appropriate inventory levels through effective replenishment, organization, shrink control and communication.
Sales:Provides guidance to team on improving exceptional execution initiatives (e.g., KPIs, sales, customer service, merchandising, inventory utilization and segment accountability).
People:Delivers on Columbia Sportswear Companys commitment to operational excellence by managing all areas of people operations with a strong emphasis on our recruiting, on-boarding, managing employee performance and retention processes as we continue to rapidly grow.
Freight:Oversees all aspects of stockroom operations, including people processes, incoming/ outgoing freight, inventory management, audits, performance, compliance, productivity, quality, and safety goals.
Ensures consistent implantation of operating standards including product flow planning and execution, markdowns and seasonal promotions, marketing and in-store initiatives, and visual standards.
YOU AREA leader; providing direction and coaching to other leadership and associate staff
A problem solver; using judgement to identify and resolve day-to-day technical and operational problems
YOUHAVEBachelors degree, applicable certification or equivalent experience
Typically requires 3 years functional experience
No formal management experience however has experience in leading projects and people
Skill operating a Point of Sales (POS) system, and various software packages
JOB CONDITIONSFrequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise
Occasionally requires the ability to work in place
Ability to clearly communicate with others
Availability to work a flexible, often changing retail schedule to support needs of the business which may change seasonally and in response to business trends or forecasts
Portland Employee Store Location
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.