Columbia Sportswear, Inc.:
Retail Store Systems Support Specialist Job in Burlington, VT
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Burlington, VT
Full-time | Retail
About the job
Work with and manage the New Store opening process and vendors that work in this space.
OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.
At Columbia, were as passionate about the outdoors as you are. And while our gear is available worldwide, were proud to be based in the Pacific Northwest, where natural wonders are our playground.
Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: Its perfect. Now make it better. As pioneers of relentless improvement, we are constantly evolving.
We believe the outdoors is ours to protect and strive to keep our planet healthy.
We believe in empowering people to experience the outdoors to the fullest.
And we believe in you.
ABOUT THE POSITION
Although we're an apparel and footwear focused company, technology is central to everything we do. Columbia Sportswears Global Information Services (GIS) teams enable an IT infrastructure across four global brands, a global supply chain, and 500+ geographically dispersed stores. These teams support in-store, mobile, and data platforms to enhance customer interface and service in an ever-evolving industry.
The Retail Store Systems Support Specialist acts as liaison between Retail Store Personnel, Software, Equipment and Deployment vendors, Technical Services Teams, and the Retail IT group. This critical position ensures that Retail goals and store impacts are considered when changes are made in store systems and configurations. The Retail Store Systems Support Specialist communicates broadly to a diverse group of people that include leadership, vendors, technical and non-technical support personnel.
HOWYOULLMAKE A DIFFERENCE
Advanced analysis of problems or issues, as they are reported. Work with technical support and other IS groups as required on problem determination, solution implementation and thorough documentation of progress and results.
Timely and professional handling of incoming tasks and effective assignment of issues to field support vendors. This includes documentation, escalation, and closure. Third party vendor management and ticket trending is also required.
Design, develop, and maintain store procedures that promote retail efficiency. Develop and maintain documentation as it relates to either new store openings or ongoing store support.
Analyze procedures and assist in determining the most effective use of computer and human resources.
Assist in developing and executing test scenarios for new or modified store systems and/or processes.
Design and develop training, training schedules, and conduct employee training sessions that provide general awareness and specific knowledge needed to understand and fully utilize stores systems. The audience will include Store Managers, Networking, Desktop, and Service Desk personnel.
Assigned as project lead or project manager for key corporate system initiatives and will direct the workflow of the group. In this role, works with division heads and super users to develop business strategy and system requirements. Leads the project team in creating and adhering to implementation timelines, oversees testing, brings the system online, and ensures users receive appropriate training.
Offers expertise with hardware coordination and support.
Contract management of hardware, software, and vendor services
YOU ARE
An analytic thinker and problem solver who enjoys diving into problems and finding creative solutions
An excellent communicator that collaborates effectively with a wide variety of cultural and personality styles, adapting your communication style as needed to achieve maximum context
Passionate for continuous improvement of technology and business processes
A manager of projects with the ability create, organize, and deliver project materials and documentation
Highly structured with the ability to organize others around you
Able to multi-task and work effectively in a dynamic environment
YOUHAVE
Bachelors degree in Business, Computer Science, or a related field
Five years professional experience in corporate retail store support in lieu of a degree
Strong collaboration, presentation, listening, written and verbal communication skills
Demonstrated expertise to understand, translate, and clearly articulate technical concepts with diverse individuals and groups
Proven ability to manage vendors through detailed instruction and accountability
#LI-JD1
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.
OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.
At Columbia, were as passionate about the outdoors as you are. And while our gear is available worldwide, were proud to be based in the Pacific Northwest, where natural wonders are our playground.
Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: Its perfect. Now make it better. As pioneers of relentless improvement, we are constantly evolving.
We believe the outdoors is ours to protect and strive to keep our planet healthy.
We believe in empowering people to experience the outdoors to the fullest.
And we believe in you.
ABOUT THE POSITION
Although we're an apparel and footwear focused company, technology is central to everything we do. Columbia Sportswears Global Information Services (GIS) teams enable an IT infrastructure across four global brands, a global supply chain, and 500+ geographically dispersed stores. These teams support in-store, mobile, and data platforms to enhance customer interface and service in an ever-evolving industry.
The Retail Store Systems Support Specialist acts as liaison between Retail Store Personnel, Software, Equipment and Deployment vendors, Technical Services Teams, and the Retail IT group. This critical position ensures that Retail goals and store impacts are considered when changes are made in store systems and configurations. The Retail Store Systems Support Specialist communicates broadly to a diverse group of people that include leadership, vendors, technical and non-technical support personnel.
HOWYOULLMAKE A DIFFERENCE
Advanced analysis of problems or issues, as they are reported. Work with technical support and other IS groups as required on problem determination, solution implementation and thorough documentation of progress and results.
Timely and professional handling of incoming tasks and effective assignment of issues to field support vendors. This includes documentation, escalation, and closure. Third party vendor management and ticket trending is also required.
Design, develop, and maintain store procedures that promote retail efficiency. Develop and maintain documentation as it relates to either new store openings or ongoing store support.
Analyze procedures and assist in determining the most effective use of computer and human resources.
Assist in developing and executing test scenarios for new or modified store systems and/or processes.
Design and develop training, training schedules, and conduct employee training sessions that provide general awareness and specific knowledge needed to understand and fully utilize stores systems. The audience will include Store Managers, Networking, Desktop, and Service Desk personnel.
Assigned as project lead or project manager for key corporate system initiatives and will direct the workflow of the group. In this role, works with division heads and super users to develop business strategy and system requirements. Leads the project team in creating and adhering to implementation timelines, oversees testing, brings the system online, and ensures users receive appropriate training.
Offers expertise with hardware coordination and support.
Contract management of hardware, software, and vendor services
YOU ARE
An analytic thinker and problem solver who enjoys diving into problems and finding creative solutions
An excellent communicator that collaborates effectively with a wide variety of cultural and personality styles, adapting your communication style as needed to achieve maximum context
Passionate for continuous improvement of technology and business processes
A manager of projects with the ability create, organize, and deliver project materials and documentation
Highly structured with the ability to organize others around you
Able to multi-task and work effectively in a dynamic environment
YOUHAVE
Bachelors degree in Business, Computer Science, or a related field
Five years professional experience in corporate retail store support in lieu of a degree
Strong collaboration, presentation, listening, written and verbal communication skills
Demonstrated expertise to understand, translate, and clearly articulate technical concepts with diverse individuals and groups
Proven ability to manage vendors through detailed instruction and accountability
#LI-JD1
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.