Columbia Sportswear, Inc.:
Account Services Rep II Job in Burlington, VT

OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.
At Columbia, were as passionate about the outdoors as you are. And while our gear is available worldwide, were proud to be based in the Pacific Northwest, where natural wonders are our playground.
Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: Its perfect. Now make it better. As pioneers of relentless improvement, we are constantly evolving.
We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.
And we believe in you.

ABOUT THE POSITION
This position is responsible for the management and execution of Columbia Sportswear Companys North American order book. This also includes working across several cross functional departments including up to 15 Sales Representatives, Finance, Logistics, Distribution, Planning and Master Data.

Provide exceptional account management execution for assigned channel or region that supports Columbia Sportswears supply chain strategies and revenue goals. Leverage cross functional relationships to ensure completion of key order management activities, issue identification and resolution, and customer engagement initiatives.
HOWYOULLMAKE A DIFFERENCE
Manage life of an order process including order deadline, in season order updates, on time shipping and follow up.
Ensure customers orders are delivered in full on time, in alignment with Columbia Sportswears go to market strategies and corporate forecast.
Collaborate with sales reps/sales management to ensure consistent contract review and documentation/approval of date changes and cancellations
Work to ensure that supply chain initiatives (i.e. direct ship) are being fully and successfully leveraged. Recommend and implement additional opportunities for expansion of these initiatives.
Identify and initiate strategic cross functional relationships to drive account execution. Utilize internal/external resources to fully understand the complexities of retail partners.

YOU ARE
An Expert in customers requirements, behaviors, and expectations.
Proactive with decision-making skills based on analytics and metrics
Customer Service Communicate via phone and email with retailers and sales reps. Establish regular support calls with sales reps. Drive company sales by building and maintaining relationships with new and existing clients
Analytics/Reporting Reporting through BW Launchpad and Power BI. Provide allocation coverage data to Sales on a regular basis along with delay management and order status. Initiate and assist with chargeback mitigation
Cross-Functional Liaison Work closely with other Supply Chain partners to ensure timely delivery of orders. These partners include but arent limited to Global Buying, Demand Planning, Global/Regional Logistics, Distribution Centers, etc.

YOUHAVE
Skilled with analytical tools (including Microsoft Office Suite. Power BI, Tableau, etc.) is strongly preferred
College degree in related field preferred
Strong problem solving/decision making skills
Experience communicating results to a diverse set of audiences both internally and externally
Demonstrates future vision and continual improvement of processes and people

To learn more about our hiring process during COVID-19, click here.






Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.


This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.


At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.