Columbia Sportswear, Inc.:
Consumer Services Product Owner - Salesforce Cloud Job in Burlington, VT
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Burlington, VT
Full-time
About the job
OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.At Columbia, we’re as passionate about the outdoors as you are. And while our gear is available worldwide, we’re proud to be based in the Pacific Northwest, where natural wonders are our playground. Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: “It’s perfect. Now make it better.” As pioneers of relentless improvement, we are constantly evolving. We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest. And we believe in you.
The Consumer Services Product Owner translates general Consumer Services product vision into specific product features and implements short-term planning through regular road mapping. Prepares and leads refinements and planning within the team. Provides guidance in assessing consumer services product opportunities and risks. Identifies opportunities to increase the product’s business value in alignment with overall business strategy. Leads and serves as the single point of contact for consumer services product improvements ensuring product vision and strategies are realized. Leads each stage of the development process and ensures final product meets strategic goals.
You will work closely with the Consumer Services business and other technology teams to deliver Technology solutions in this domain. Within this role you will rely on your analytical, technical, professional, and organizational skills to implement and manage these solutions.
Create and drive the product vision, roadmap, and growth opportunities for Consumer Service Technology solutions.
Direct, design, and implement a comprehensive product management strategy for Salesforce Service Cloud from product definition and planning through production and release.
Manage prioritization and trade-offs while delivering product features as per the roadmap.
Acts as a change agent to drive innovation and digital transformation.
Design and implement consumer services product initiatives across multiple technology platforms
Ensure that consumer services products meet specifications and quality goals.
Manage accurate tracking of statistics of product adoption by customer base and translates feedback into enhancement recommendations.
YOU ARE
Able to communicate effectively, build relationships, and influence outcomes in a cross-functional, matrixed organization.
A proactive driver of continuous improvement opportunities across business processes and system solutions.
A relentless, versatile learner who is open to and embraces change, in an endeavor to enhance adaptation of system solutions.
Able to persevere and overcome resistance or setbacks while pursuing innovation and Team goals with energy & drive.
Collaborative and knowledge sharing with a knack for stakeholder engagement
YOU HAVE
Bachelor's Degree in Business or Computer Science or related field or related work experience.
6-8 years of Product Management/ Program Management/ Business Analyst experience related to consumer services technologies.
Must have extensive experience in Salesforce (example, Sales Cloud, Service Cloud)
Experience in Agile Development Environment. Scrum Master Certification is a plus.
Ability to handle multiple initiatives and priorities simultaneously
#LI-CN1
#LI-Hybrid
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need. | #LI-DNI
The Consumer Services Product Owner translates general Consumer Services product vision into specific product features and implements short-term planning through regular road mapping. Prepares and leads refinements and planning within the team. Provides guidance in assessing consumer services product opportunities and risks. Identifies opportunities to increase the product’s business value in alignment with overall business strategy. Leads and serves as the single point of contact for consumer services product improvements ensuring product vision and strategies are realized. Leads each stage of the development process and ensures final product meets strategic goals.
You will work closely with the Consumer Services business and other technology teams to deliver Technology solutions in this domain. Within this role you will rely on your analytical, technical, professional, and organizational skills to implement and manage these solutions.
Create and drive the product vision, roadmap, and growth opportunities for Consumer Service Technology solutions.
Direct, design, and implement a comprehensive product management strategy for Salesforce Service Cloud from product definition and planning through production and release.
Manage prioritization and trade-offs while delivering product features as per the roadmap.
Acts as a change agent to drive innovation and digital transformation.
Design and implement consumer services product initiatives across multiple technology platforms
Ensure that consumer services products meet specifications and quality goals.
Manage accurate tracking of statistics of product adoption by customer base and translates feedback into enhancement recommendations.
YOU ARE
Able to communicate effectively, build relationships, and influence outcomes in a cross-functional, matrixed organization.
A proactive driver of continuous improvement opportunities across business processes and system solutions.
A relentless, versatile learner who is open to and embraces change, in an endeavor to enhance adaptation of system solutions.
Able to persevere and overcome resistance or setbacks while pursuing innovation and Team goals with energy & drive.
Collaborative and knowledge sharing with a knack for stakeholder engagement
YOU HAVE
Bachelor's Degree in Business or Computer Science or related field or related work experience.
6-8 years of Product Management/ Program Management/ Business Analyst experience related to consumer services technologies.
Must have extensive experience in Salesforce (example, Sales Cloud, Service Cloud)
Experience in Agile Development Environment. Scrum Master Certification is a plus.
Ability to handle multiple initiatives and priorities simultaneously
#LI-CN1
#LI-Hybrid
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need. | #LI-DNI