Columbia Sportswear, Inc.:
Client Success Manager Job in Portland, VT
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Portland, VT
Full-time | Marketing
About the job
The Account Manager will actively manage the day-to-day interactions with the local business community, non-profit and associations to drive strong relationships that lead to higher redemption rates and in-store traffic to assigned Employee Store(s). The role consists of onboarding and managing existing accounts to drive up redemption rates to meet revenue objectives in a defined territory.
Responsibilities: Onboard new accounts to ensure they are educated and able to support the distribution of Employee Store invitations to their employees
Achieve business objectives such as weekly KPIs and quarterly revenue numbers
Strategic planning and reporting of group invitations to align with weekly, quarterly and annual sales goals. Analysis and reporting as it relates to a variety of key performance indicators and account performance metrics weekly and ad hoc as required
Community outreach, relationship building and account management to ensure the clients are getting what they need to drive up redemption rates for growing book of businesses of various sizes and industry, non-profits, associations and events. Frequent in person, email and phone work to establish and maintain relationships to ensure use of invitations, strong redemption rate and hitting revenue numbers
Attend health fairs, onsite meetings with clients, conferences, networking and customer events to represent Columbia Sportswear and drive business to the Employee Store
Work closely with various corporate teams such as Corporate Relations, Retail Operations, Creative/Design teams and the Retail Marketing team to support traffic driving programs to the Employee Store
Provide Store Manager weekly communication and tools to support invited groups
Requirements: Bachelors degree in Business, Marketing, or Finance
Possess minimum of 3+ years as an individual contributor to hit quotas in sales and account management
Proven ability to achieve quotas and forecast accurately
Extensive experience with high volume account management, various size groups, high touch customer service and ability to adapt to customers as needed
Ability to self-motivate, multi-task, work both independently and collaborate with various types of teams
Detail oriented and strong organizational and analytical skills
Outstanding communicator, both written and verbally. The role requires strong interpersonal, presentation and communication skills
High level of comfort and experience using LinkedIn and proven ability to network, attract, build and maintain strong business relationships
Proficient with Microsoft Excel, PowerPoint and other Microsoft Office products as well as high level of comfort with technology
Experience working as a remote employee on a larger team
React positively to change and adapt easily
Responsibilities: Onboard new accounts to ensure they are educated and able to support the distribution of Employee Store invitations to their employees
Achieve business objectives such as weekly KPIs and quarterly revenue numbers
Strategic planning and reporting of group invitations to align with weekly, quarterly and annual sales goals. Analysis and reporting as it relates to a variety of key performance indicators and account performance metrics weekly and ad hoc as required
Community outreach, relationship building and account management to ensure the clients are getting what they need to drive up redemption rates for growing book of businesses of various sizes and industry, non-profits, associations and events. Frequent in person, email and phone work to establish and maintain relationships to ensure use of invitations, strong redemption rate and hitting revenue numbers
Attend health fairs, onsite meetings with clients, conferences, networking and customer events to represent Columbia Sportswear and drive business to the Employee Store
Work closely with various corporate teams such as Corporate Relations, Retail Operations, Creative/Design teams and the Retail Marketing team to support traffic driving programs to the Employee Store
Provide Store Manager weekly communication and tools to support invited groups
Requirements: Bachelors degree in Business, Marketing, or Finance
Possess minimum of 3+ years as an individual contributor to hit quotas in sales and account management
Proven ability to achieve quotas and forecast accurately
Extensive experience with high volume account management, various size groups, high touch customer service and ability to adapt to customers as needed
Ability to self-motivate, multi-task, work both independently and collaborate with various types of teams
Detail oriented and strong organizational and analytical skills
Outstanding communicator, both written and verbally. The role requires strong interpersonal, presentation and communication skills
High level of comfort and experience using LinkedIn and proven ability to network, attract, build and maintain strong business relationships
Proficient with Microsoft Excel, PowerPoint and other Microsoft Office products as well as high level of comfort with technology
Experience working as a remote employee on a larger team
React positively to change and adapt easily