Columbia Sportswear, Inc.:
Desktop Analyst Job in Burlington, VT
Premium
See who posted the job
Premium
Competitive Insights
Premium
Check your commute time
Closed
Burlington, VT
Full-time | Information Technology
About the job
Work as a team member to ensure the efficient and effective operation of the desktop systems throughout theColumbia Sportswear Canada environment. Troubleshoot and diagnose system problems and recommendsolutions. Assist with, or coordinate, the repair of computer hardware. Perform preventative maintenancefunctions as required. Participate in creating and implementing company IS standards and work withmanagement and users to ensure IS standards are followed.
Essential Functions/Responsibilities:
Coordinate the setup, installation and management of Desktop PCs and Macs for all Canada business partners. Coordinate repair efforts including RMA returns and warranty. Troubleshoot and resolve desktop problems to ensure effective and efficient desktop and laptop operations.Back up Desktop personnel in the Canada DC IS team as required. Respond promptly and efficiently to Service Desk tickets as assigned and workwith business partners to resolve problems. Participate in company-wide IS projects as they relate to the Canada, Desktop and/or Global Solutions Delivery responsibility areas. Support remote sales users for Office,,network access and troubleshooting Support the companys workgroup printers and provide basic training to the users.
Secondary Functions: Maintain positive open lines of communicationwith all Columbia Sportswear Canada management, staff and other departments in order to contribute to the smooth flow of information and efficient operation of the organization.Collaborate with HQ Desktop Services and other HQ departments as necessary to troubleshoot issues and find solutions. Perform other duties as assigned.
Job Scope: This is the first level in the desktop engineer career path and normally involves basic desktop assignments.Complexity arises in the troubleshooting and analysis of system problems/ malfunctions.Incumbent will work from established and well known procedures; however, technology changes require continuous problem determination skills and the ability to learn new processes quickly.This position requires a moderate level of supervision.Work is generally reviewed on a project or assignment basis.Decisions are made within prescribed company policy guidelines and constraints.Errors in judgment and/or performance of work duties may have a negative impact on operating costs, overall financial performance, or the ability of the company to deliver products in a timely fashion.
Interpersonal Contacts: Contacts are normally made with others inside the company.Internal contacts are normally with others in a variety of departments.Contacts involve information exchange primarily in the form of instructions, problem solving, and troubleshooting.Contacts occasionally concern confidential and/or sensitive material.Contacts occur both over the phone, e-mail and via face-to-face interaction.
Supervisory Responsibility: Position is not supervisory in nature.
Specific Job Skills: Basic knowledge of Microsoft windows desktop environment with the ability to efficiently diagnose computer system issues and implement effective solutions.Work often requires reading and writing in technical or complex areas.Must be able to work within the Windows network to retrieve or analyze data.Mental ability to conduct technical interactions with other departments.Organize and independently prioritize work and logically View Details: Job Requisition: R-002487 Desktop Analyst 12:20 PM 28/10/2019 Page 2 of 5 develop work plans.Troubleshoot, solve problems, and make logical decisions.Work effectively under pressure during peak operating periods.Above average ability to read, write, and speak English.
Education: Requires a Bachelors degree or equivalent experience.
Experience: One to three years work experience performing desktop support duties.
Job Conditions: Occasional exposure to shop environment may involve noise, dust, dirt and hazards from hand and power tools.Job requires hours that may occasionally exceed 8 hours per day and/or 40 hours per week.Physical ability to sit and stand for extended periods of time may be required.Physical ability to walk, bend, stoop, kneel, and occasionally lift up to 60 pounds.Ability to operate a computer keyboard.Ability to move freely throughout the department and buildings
Additional Job Description Remote & HQ help 24/7 by cell phone or other Support all Cisco devices or at minimum liaison to engineers for on ground support liaison to Telecom support/submitting requests and audits and AD changes ETC Liaison to Datacom and on ground support for all engineers located in PDX for both DC/HQ/Showroom Network/WIfi/Interenet related issues ETC Vendor interaction for Dell\IBM\Lexmark\Bell and others as need be Disassembly and reassembly of meeting rooms in HQ for larger meetings Quarterly Meeting Setup, teardown, AV setup,Video setup, recording, etc Assist DC with troubleshooting if beyond their scope Security system troubleshooting and network assistance where need be Taking care of the network infrastructure both DC/HQ IDF Maintenance, IRC maintenance, general Network health and refresh Print release management Google maps presence administrator for HQ and Retail Laptop repair for non-warranty and basic repair issues if its cost and time efficient. IOS device repair Support both MAC and PC in all capacities for all groups, Marketing, Planning, Credit, Finance, HR, Sales, Post-employment liaison for personal affects/data Backup for DC support Contractor assistance for network related issues and or device setup. Shipping all IS related activities Printer maintenance ad vendor support front line APC UPS support and ownership for maintenance ensuring optimal performance
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one for over 70 years, constantly working to perfect the art and enjoyment of the greater outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that offers them much more than just a paycheck.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
For US/CAN Postings Only:
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.
Essential Functions/Responsibilities:
Coordinate the setup, installation and management of Desktop PCs and Macs for all Canada business partners. Coordinate repair efforts including RMA returns and warranty. Troubleshoot and resolve desktop problems to ensure effective and efficient desktop and laptop operations.Back up Desktop personnel in the Canada DC IS team as required. Respond promptly and efficiently to Service Desk tickets as assigned and workwith business partners to resolve problems. Participate in company-wide IS projects as they relate to the Canada, Desktop and/or Global Solutions Delivery responsibility areas. Support remote sales users for Office,,network access and troubleshooting Support the companys workgroup printers and provide basic training to the users.
Secondary Functions: Maintain positive open lines of communicationwith all Columbia Sportswear Canada management, staff and other departments in order to contribute to the smooth flow of information and efficient operation of the organization.Collaborate with HQ Desktop Services and other HQ departments as necessary to troubleshoot issues and find solutions. Perform other duties as assigned.
Job Scope: This is the first level in the desktop engineer career path and normally involves basic desktop assignments.Complexity arises in the troubleshooting and analysis of system problems/ malfunctions.Incumbent will work from established and well known procedures; however, technology changes require continuous problem determination skills and the ability to learn new processes quickly.This position requires a moderate level of supervision.Work is generally reviewed on a project or assignment basis.Decisions are made within prescribed company policy guidelines and constraints.Errors in judgment and/or performance of work duties may have a negative impact on operating costs, overall financial performance, or the ability of the company to deliver products in a timely fashion.
Interpersonal Contacts: Contacts are normally made with others inside the company.Internal contacts are normally with others in a variety of departments.Contacts involve information exchange primarily in the form of instructions, problem solving, and troubleshooting.Contacts occasionally concern confidential and/or sensitive material.Contacts occur both over the phone, e-mail and via face-to-face interaction.
Supervisory Responsibility: Position is not supervisory in nature.
Specific Job Skills: Basic knowledge of Microsoft windows desktop environment with the ability to efficiently diagnose computer system issues and implement effective solutions.Work often requires reading and writing in technical or complex areas.Must be able to work within the Windows network to retrieve or analyze data.Mental ability to conduct technical interactions with other departments.Organize and independently prioritize work and logically View Details: Job Requisition: R-002487 Desktop Analyst 12:20 PM 28/10/2019 Page 2 of 5 develop work plans.Troubleshoot, solve problems, and make logical decisions.Work effectively under pressure during peak operating periods.Above average ability to read, write, and speak English.
Education: Requires a Bachelors degree or equivalent experience.
Experience: One to three years work experience performing desktop support duties.
Job Conditions: Occasional exposure to shop environment may involve noise, dust, dirt and hazards from hand and power tools.Job requires hours that may occasionally exceed 8 hours per day and/or 40 hours per week.Physical ability to sit and stand for extended periods of time may be required.Physical ability to walk, bend, stoop, kneel, and occasionally lift up to 60 pounds.Ability to operate a computer keyboard.Ability to move freely throughout the department and buildings
Additional Job Description Remote & HQ help 24/7 by cell phone or other Support all Cisco devices or at minimum liaison to engineers for on ground support liaison to Telecom support/submitting requests and audits and AD changes ETC Liaison to Datacom and on ground support for all engineers located in PDX for both DC/HQ/Showroom Network/WIfi/Interenet related issues ETC Vendor interaction for Dell\IBM\Lexmark\Bell and others as need be Disassembly and reassembly of meeting rooms in HQ for larger meetings Quarterly Meeting Setup, teardown, AV setup,Video setup, recording, etc Assist DC with troubleshooting if beyond their scope Security system troubleshooting and network assistance where need be Taking care of the network infrastructure both DC/HQ IDF Maintenance, IRC maintenance, general Network health and refresh Print release management Google maps presence administrator for HQ and Retail Laptop repair for non-warranty and basic repair issues if its cost and time efficient. IOS device repair Support both MAC and PC in all capacities for all groups, Marketing, Planning, Credit, Finance, HR, Sales, Post-employment liaison for personal affects/data Backup for DC support Contractor assistance for network related issues and or device setup. Shipping all IS related activities Printer maintenance ad vendor support front line APC UPS support and ownership for maintenance ensuring optimal performance
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one for over 70 years, constantly working to perfect the art and enjoyment of the greater outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that offers them much more than just a paycheck.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
For US/CAN Postings Only:
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.