Columbia Sportswear, Inc.:
Sales Support Assistant (CZ & SK) Job in Burlington, VT
Premium
See who posted the job
Premium
Competitive Insights
Premium
Check your commute time
Closed
Burlington, VT
Full-time | Operations
About the job
Maintain high level of customer service by responding to requests and inquiries with accurate information to accounts and sales representatives in a courteous, efficient and timely manner.Service a group of accounts defined by geographical location.
Answer product and order inquiries and respond to field complaints from accounts and sale representatives via phone or in writing. Includes computer research, coordination with other departments such as the distribution center or credit department. Requires prioritizing of such inquiries with some guidance from supervisors, and ensuring prompt follow-up on these inquiries.
Day to day communication with customers; and partnership & coordination between customers and the Credit and Customer Services departments on topics such as claims, order acknowledgements, credit issues, logistics, etc.
Provide efficient order management from placement of order to delivery of goods. Includes relaying any information on order modification or delays to accounts or sales representatives. Includes review of orders prior to shipping for accuracy, completeness, and special handling requirements.
Manage first quality returns and refusals from dealers in assigned territory, including but not limited to maintenance of documentation relative to order handling variances and Purchase Order non-compliance; researching charge-backs, price errors and other post-shipment issues.
Exchange information with other departments as necessary to ensure timely and accurate delivery of orders.
Provide account assistance in response to a request or need. Includes answering procedural questions, assisting accounts with complex orders, interpreting sales programs to accounts, or providing other information.
Run weekly reports, missing base prices, no supply and past cancel dates; and take actions based on these reports.
Day to day communication with customers; and partnership & coordination between customers and Credit and Customer Services departments on topics such as claims, order acknowledgements, credit issues, logistics, etc.
Administrative support of the sales team according to current needs: sell-in materials, showroom maintenance, and set up prior to presentation to support segmentation strategy.
Participation in selected sell-in meetings and presentations, customer training.
Assistance to selected group of field accounts in terms of assortment preparation, order entry and management, replenishment needs and day to day communication with these customers.
Responsibility for sales territory extends beyond assigned account base to entire territory. Teamwork with other account representatives for the territory is essential for efficient operation.
Maintain a high professional standard in individual behavior for the demonstration of respect, courtesy and professionalism to others, internally and externally.
Specific Job Skills:
Possess and be able to apply thorough knowledge of effective customer service techniques and strategies.
Ability to prioritize tasks and respond to urgent requests/inquiries with some supervisory involvement.
Ability to read, speak and understand Czech and English, with excellent verbal and writing skills.
Must be proficient in keyboard use and word processing, with some experience in spreadsheet applications.
Must be able to maintain calm demeanor while dealing with difficult accounts and soothe distraught customers.
Mental ability to consider different solutions to a problem and choose the appropriate action, often under pressure.
Education and/or Experience:
An Associates Degree, or equivalent, and a minimum of one to two years experience in business environment, preferably in a customer service or a related field; or equivalent work experience in customer service in the apparel industry.
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one for over 70 years, constantly working to perfect the art and enjoyment of the greater outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that offers them much more than just a paycheck.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
For US/CAN Postings Only:
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.
Answer product and order inquiries and respond to field complaints from accounts and sale representatives via phone or in writing. Includes computer research, coordination with other departments such as the distribution center or credit department. Requires prioritizing of such inquiries with some guidance from supervisors, and ensuring prompt follow-up on these inquiries.
Day to day communication with customers; and partnership & coordination between customers and the Credit and Customer Services departments on topics such as claims, order acknowledgements, credit issues, logistics, etc.
Provide efficient order management from placement of order to delivery of goods. Includes relaying any information on order modification or delays to accounts or sales representatives. Includes review of orders prior to shipping for accuracy, completeness, and special handling requirements.
Manage first quality returns and refusals from dealers in assigned territory, including but not limited to maintenance of documentation relative to order handling variances and Purchase Order non-compliance; researching charge-backs, price errors and other post-shipment issues.
Exchange information with other departments as necessary to ensure timely and accurate delivery of orders.
Provide account assistance in response to a request or need. Includes answering procedural questions, assisting accounts with complex orders, interpreting sales programs to accounts, or providing other information.
Run weekly reports, missing base prices, no supply and past cancel dates; and take actions based on these reports.
Day to day communication with customers; and partnership & coordination between customers and Credit and Customer Services departments on topics such as claims, order acknowledgements, credit issues, logistics, etc.
Administrative support of the sales team according to current needs: sell-in materials, showroom maintenance, and set up prior to presentation to support segmentation strategy.
Participation in selected sell-in meetings and presentations, customer training.
Assistance to selected group of field accounts in terms of assortment preparation, order entry and management, replenishment needs and day to day communication with these customers.
Responsibility for sales territory extends beyond assigned account base to entire territory. Teamwork with other account representatives for the territory is essential for efficient operation.
Maintain a high professional standard in individual behavior for the demonstration of respect, courtesy and professionalism to others, internally and externally.
Specific Job Skills:
Possess and be able to apply thorough knowledge of effective customer service techniques and strategies.
Ability to prioritize tasks and respond to urgent requests/inquiries with some supervisory involvement.
Ability to read, speak and understand Czech and English, with excellent verbal and writing skills.
Must be proficient in keyboard use and word processing, with some experience in spreadsheet applications.
Must be able to maintain calm demeanor while dealing with difficult accounts and soothe distraught customers.
Mental ability to consider different solutions to a problem and choose the appropriate action, often under pressure.
Education and/or Experience:
An Associates Degree, or equivalent, and a minimum of one to two years experience in business environment, preferably in a customer service or a related field; or equivalent work experience in customer service in the apparel industry.
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one for over 70 years, constantly working to perfect the art and enjoyment of the greater outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that offers them much more than just a paycheck.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
For US/CAN Postings Only:
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.