eCommerce Fraud Analyst II

Columbia Sportswear, Inc.

Oregon


0 year(s)
Full-Time
N/A


Job Description


OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.
At Columbia, were as passionate about the outdoors as you are. And while our gear is available worldwide, were proud to be based in the Pacific Northwest, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: Its perfect. Now make it better. As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

ABOUT THE POSITION

The eCommerce team powers our US and Canada Columbia.com sites as well as our Customer Care Center. From merchandising and marketing to product management and technology, the consumer is at the center of everything we do. And, the eCommerce team is known for the relentless improvement of the customer experience-always striving for a better, faster, easier experience.

Our Fraud Team is key to identifying and stopping fraudulent activity so our customers can shop with peace-of-mind. As a Fraud Analyst II, youll be making recommendations to optimize and enhance rule modification, as well as recognizing and escalating potential fraud threats. Youll dig deep into dashboards and analytics to identify fraud, and work quickly to resolve it. As a Fraud Analyst II, you have the knowledge and skill to prevent fraud from becoming a larger issue for our customers and our business.

HOW YOULL MAKE A DIFFERENCE
Monitor real-time rule performance and suggest rules enhancements
Act as a tier two reviewer and analyze/decision high dollar orders
Create, build, and maintain dashboards, performance reporting, and risk analysis
Support the creation and updating of standardized procedures
Collect and record documentation of fraudulent activity
Work closely with Customer Service and warranty teams
Ensure 100% of chargebacks and payment processing requests are responded to before deadlines
Work in partnership with our Loss Prevention team

YOU ARE
Customer-oriented
Analytical, detailed, organized and a good problem-solver
Effective at methodically improving processes within Fraud

YOU HAVE
Bachelors Degree or 2-3 years experience in lieu of degree
Previous experience in Fraud industry, eCommerce preferred
Proficient to advanced ability with Excel, Access, SQL, and Powerpoint
Fraud systems-experience preferred

#LI-AJ1




Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.


This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.


At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.