CLOTHING FOR POSITIVE CHANGE (C4PC) From the farm to the factory to our closets, we all have an opportunity to create positive change through clothing as we work to fundamentally change the way clothing is made.Do you want to join a team committed to creating positive change in the world through the C4PC movement?
ABOUT THE POSITION
The Sales Associate is a key member of the store team that delivers exceptional customer service and sells prAna merchandise to achieve stores sales goals.
Consider prAna, where you can transcend the current trends and demand more from your wardrobe and your employer; where you can help an enthusiastic and loyal audience celebrate the outdoors and their own unique style; and where you can help lessen our impact on the planet and its people every day.
Essential Functions and Responsibilities:
Sales and Service
Deliver helpful, knowledgeable and friendly service in person and other means such as phone or mobile devices, as per the prAna service standards
Welcome prAna customers when entering the store; build rapport and connection
Assist customers with finding merchandise and go above and beyond to create an exceptional shopping experience; recommend product that may satisfy their needs and maximize store sales
Know and embrace prAnas return policy "We Stand by Our Goods"
Assist customers with special orders, exchanges, returns and in-store orders from prAna.com
Proficiently utilize the POS system for sales transactions
Provide accurate and current information about prAna products; seek information and follow up with customer, if needed
Receive, tag, fold, steam and put away product in an organized fashion
Replenish product on the floor
Acquire and apply in-depth knowledge of prAna apparel each season, including fit, fabric and intended use of each product
Follow inventory control and loss prevention procedures
Participate in conducting physical inventory at store
As assigned, assist with product and visual merchandising in the store to drive sales and create an exceptional and consistent customer experience with the prAna brand
Perform store housekeeping tasks to maintain a clean and organized store (e.g. empty trash and recycling, clean break area, clean washrooms, clean change rooms, etc.)
Education and Experience Requirements
No experience required; retail sales or customer service experience in specialty retail and outdoor, active apparel a plus
High school diploma or equivalent required
Must be minimum of 18 years of age
Experience in specialty retail and outdoor, active apparel highly preferred
Experience in yoga, climbing, surfing and/or travel a plus
Passion for customer service and excellent sales and customer service skills
Must have an intent to sell
Effective communicator verbally and in writing, with customers and team
Ability to handle and resolve conflict
Flexible and adaptable to changing circumstances
We create versatile, stylish, and sustainable clothing and accessories that you can wear during every activity, every adventure, every day. How do we know? Because we base our designs on our own experiences. You see were more than makers, were doersyogis, climbers, and world travelersand we use our knowledge to make adventurous, free-spirited clothes that look good and play hard.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.