OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.
At Columbia, were as passionate about the outdoors as you are. And while our gear is available worldwide, were proud to be based in the Pacific Northwest, where natural wonders are our playground.
Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: Its perfect. Now make it better. As pioneers of relentless improvement, we are constantly evolving.
We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.
And we believe in you.
ABOUT THE POSITION
The eCommerce team powers our US and Canada Columbia.com sites as well as our Customer Care Center. From merchandising and marketing to product management and technology, the consumer is at the center of everything we do. And, the eCommerce team is known for the relentless improvement of the customer experience-always striving for a better, faster, easier experience.
This role on the eCommerce Learning and Development team assists in the delivery of training initiatives for the Customer Care team. Participates in the delivery of training programs that focus on career development, improved performance, and an unmatched customer experience. Assists with training facilitation and provide support for new employees.
HOWYOULLMAKE A DIFFERENCE
Supports the development of training programs and participates in the delivery of training.
Supports the maintenance and updating of existing training programs.
Solicits frequent feedback on own facilitation skills and implements changes as applicable.
Supports the continued development of our internal knowledge base. Provides content suggestions and assists with updating existing articles.
Participates in the training facilitation for both in-person and virtual training.
Supports new hire development by providing feedback to new hires and documenting coached behaviors.
Supports the communication of critical updates and changes for the customer service team.
Able to prioritize work and logically develop work plans, troubleshoot, solve problems, and make logical decisions.
Organized with strong verbal and written skills.
Flexible with schedule during peak season.
Bachelors degree, applicable certification, or equivalent experience
2 years of professional experience
Microsoft Office applications required (Excel, Word, PowerPoint, and Outlook)
Experience with customer service techniques and strategies
Training facilitation or public speaking experience
Other software skills a plus (WebEx, SharePoint Designer, Illustrator, InDesign, Photoshop, Articulate Storyline)
To learn more about our hiring process during COVID-19, click here.
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.