IPA Support Engineer

Columbia Sportswear, Inc.


0 year(s)

Job Description

At Columbia, were as passionate about the outdoors as you are. And while our gear is available worldwide, were proud to be based in the Pacific Northwest, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: Its perfect. Now make it better. As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

Although we're an apparel and footwear focused company, technology is central to everything we do. Columbia Sportswears Intelligent Process Automation team enables business teams to increase efficiency and effectiveness while accelerating growth through engagement in high-value activities & innovation.

As IPA Support Engineer, you will implement, manage and support RPA Applications in Intelligent Process Automation CoE. Youll help to maintain robust environment to support RPA Bots and apply your technical skills to further enhance the usage and performance of these automations.
Within this role you will rely on your analytical, Technical and professional skills to implement and manage process automations.

Proactively serve as an IPA Support Engineer and the primary RPA Support point of contact for the business and COE teams.

Collaborate with IPA Technical and Delivery Leads to ensure the RPA runs smoothly and to define and support best practices.

Responsible for managing all production Bots and ensuring change management to drive positive user experiences with our business partners.

Stay current with industry trends, conduct assessments, and provide recommendations for innovative technology solutions.

Maintain support playbooks for each process. Respond to alerts and fix any issues with the production bots within defined SLAs.

Responsible for monitoring and maintaining RPA infrastructure, assess impact of patches/upgrades and ensure runtime system availability for the bots.

Track and report support metrics to management and propose solutions to improve bots performance.

Able to communicate effectively, build relationships, and influence outcomes in a cross-functional, matrixed organization

A proactive driver of continuous improvement opportunities across business processes and system solutions

A relentless, versatile learner who is open to embracing new Technology evolutions to enhance the process automation performance and stability.

Customer service focused

Collaborative and knowledge sharing with a knack for stakeholder engagement

Bachelors Degree in Computer Science, Computer Engineering or Electrical Engineering and/or applied relevant experience in technology, or related fields

4 + years of experience in implementing Enterprise Projects related to information technology

3+ years of experience implementing and supporting RPA Systems like Automation Anywhere.

2 + years of Java/Python coding experience is preferred

2+ years of experience in Web services and Scripting Languages.

Experience integrating and developing process automation solutions with following systems is desired: SAP ECC, SAP BW, MS Dynamics 365, Azure Data lake, Power BI

Familiarity with cognitive automation and Machine Learning, and related emerging technologies and techniques.

Experience implementing and supporting mid-to-large sized business applications projects with global footprint is preferred.


Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.