Sr Business Process Analyst

Columbia Sportswear, Inc.


0 year(s)

Job Description

OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.At Columbia, were as passionate about the outdoors as you are. And while our gear is available worldwide, were proud to be based in the Pacific Northwest, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: Its perfect. Now make it better. As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

Columbia Sportswears dynamic global supply chain consists of 4 distribution centers, 430 retail stores, 80 apparel factories and 20 footwear factories worldwide. We pride ourselves on being able to get products to market quickly, safely, and in the most cost-effective manner. By leveraging data analytics, we are constantly pushing to make smarter business decisions and identifying innovative ways to make Columbia Sportswears supply chain more efficient and effective to meet our consumers ever-changing needs.

As the Sr Business Process Analyst for Supply Chain Returns, you will be responsible for orchestrating process improvement to reduce consumer returns across the portfolio of brands. You will interact with cross-functional leadership and subject matter experts leveraging data analysis to determine solutions that will reduce consumer returns, improve the consumer returns experience, and inform product merchandising and design. This position requires an individual with a strong background in process improvement and a proven ability to work with and influence a cross-functional team to significant business results. In this position, the keys to success are an ability to think from a consumer's point of view, gain alignment through collaboration, and utilize key project management concepts and tools to plan, guide, monitor and document continued improvement activities.

HOW YOULL MAKE A DIFFERENCEOrchestrate all activities in the entire project life cycle, including definition of objectives and scope, plan development, task definition, forming project teams, coordinating and meeting with stakeholders and participants, monitoring progress, driving progress through to completion, status reporting, and project documentation.
Effectively lead cross functional interview sessions to gather and elicit information from functional managers and their staff on Supply Chain processes and opportunities for improvement. Distinguish user requests from user needs.
Be a visible business advocate, representing, anticipating and influencing business requirements and interests across the Supply Chain functions.
Identify, design, and implement internal process improvements through automating manual processes and optimizing overall process for greater scalability.
Develop and maintain productive working relationships with a diverse group of business stakeholders, gaining an in-depth understanding of the business, to support the prioritization and delivery of solutions.
Engage proactively, constructively and creatively with partners and internal stakeholders to identify and help prioritize unmet customer needs.
Collaborate with Supply Chain Analytics to ensure that end-user reporting requirements are captured, and internal reporting tools are validated on the finished product.
Utilize skills/knowledge in technical and business writing, business process flow, business process modeling, business analysis and testing various methodologies.
Understand technical concepts and communicate to business in non-technical language.
Validate and assess solution design throughout the project with business stakeholders; identify problem areas and provide recommendations for future enhancements.

YOU ARE An excellent communicator who has strong interpersonal skills
Able to maintain confidential information
A strong problem-solver
Able to multi-task, prioritize essential tasks and meet deadlines

YOU HAVE A Bachelors degree or equivalent experience.
5+ years of professional experience and strong competency with the various tools (i.e. Visio, Azure Dev Ops, SharePoint, Microsoft Office Suite), systems, or procedures required to accomplish the job.
3-5 years of experience in Project implementation (including testing, cutover, validation and production support) desired.
Knowledge and experience with operations excellence concepts and tools such as value stream mapping, business process re-design, six sigma yellow belt, lean thinking and organizational change management. Certification is a plus.
Strong knowledge of principles, concepts, and theories within Supply Chain and the ability to train & develop other team members on this knowledge.

To learn more about what our employees are doing to help in the fight against COVID-19,click here.


Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.