Sr. Manager – Global Retail Application Support

Columbia Sportswear, Inc.


0 year(s)

Job Description

At Columbia, were as passionate about the outdoors as you are. And while our gear is available worldwide, were proud to be based in the Pacific Northwest, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: Its perfect. Now make it better. As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

Although we're an apparel and footwear focused company, technology is central to everything we do. Columbia Sportswears Global Information Services (GIS) teams enable an IT infrastructure across four global brands, a global supply chain, and 500+ geographically dispersed stores. These teams support in-store, mobile, and data platforms to enhance customer interface and service in an ever-evolving industry.

The Sr. Manager Global Retail Application Support is responsible for the delivery of application support & maintenance services and is an integral part of the global Demand Chain Management and extended IT leadership team. This role is be responsible for ensuring systems availability, business process support, systems maintenance, incident management, request management, systems change management including supporting business operations and special events.

Business Relationship Management
Maintain close partnership with global/regional business and technical teams to identify business and application support priorities

Be the primary point of escalation for DTC business and technology teams for all issues related to the live environment

Engage directly with senior business/ technology leadership for continuous improvements to DTC application and environment health

IT Delivery
Owns and drives resolution and communication of production incidents working closely with SMEs and external partners

Lead proactive analysis such as MTBF, MTTR and draw insights to identify system and process improvement opportunities

Engineering Management
Own all aspects of engineering for DTC IT applications

Improve software engineering processes, practices and tools associated with continuously building, deploying, and updating software and environments

Technology adviser for the business and IT leadership to assess and solve complex business problems using technology

Provides technology thought leadership - assessing priority of new project requests toward ensuring added value, promoting our business strategies and/or advancing our technology objectives

People Management
Responsible for managing and developing a large team up to 20 resources, with diverse locations, time zones, environments and cultures and ensure team availability as the application portfolio grows or shrinks

A communicator that can affectively build relationships and influence outcomes in a highly cross-functional matrix organization.

Comfortable engaging with senior leadership level and have a proven ability to drive for results

A problem solver with the ability to identify potential and/or existing issues, evaluate available options and recommend corrective action

Self-motivated to achieve excellence in customer satisfaction, process and product quality and reliability

Passionate for continuous improvement of technology and business processes A leader that enjoys motivating teams to perform at their highest levels

Leadership and oversight experience of implementation and deployment planning, system integration, delivery, operations, and sustainability of technical solutions

12+ years experience in IT application development, implementation and support across multiple technology platforms

10+ years experience managing a globally distributed team consisting of internal employees and external partner resources

10 years of application vendor support and SLA management experience

5+ years experience with application and performance monitoring tools

Experience supporting Microsoft technology platforms such as SQL, SSRS, SSIS, Webservices, Azure, Dynamics365, Dot Net framework, C#, REST

Experience in fashion/apparel retail industry is a preferred

Key applications in scope include Microsoft Dynamics 365 ERP & POS, Avalara, K3, Storeforce, Adyen, Retalon, MS Azure, ShopperTrak, JDA.

To learn more about our hiring process during COVID-19, click here.


Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.