IS Support AnalystOUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.At Columbia, were as passionate about the outdoors as you are. And while our gear is available worldwide, were proud to be based in the Pacific Northwest, where natural wonders are our playground.Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: Its perfect. Now make it better. As pioneers of relentless improvement, we are constantly evolving.We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.And we believe in you.
ABOUT THE POSITION
In our Global IT Team, we own, drive and continuously improve services and ensure a consistently seamless, frictionless experience for our customers around the globe.
As an IS Support Analyst, you are part of the Asia Operations Team and you are accountable for the efficient and effective IT operations of our locations. In this role, you will work with a wide range of stakeholders from business leaders to our global IT professional. Responsibilities include hardware provisioning, maintaining and troubleshooting, and also global project implementation and support.
HOWYOULLMAKE A DIFFERENCE
Coordinate the setup, installation and management of Desktop PCs, laptops and computer equipment for all business partners. Coordinate repair efforts including RMA returns and warranty.
Respond effectively and efficiently to customer service requests as assigned and work with business partners to resolve problems. Track service request by using incident management system.
Work with the global team to support and maintain the IT infrastructure equipment.
Coordinates with global team for project implementation and troubleshooting.
Provides software support and training to end users to improve productivity and efficiency.
Strong interpersonal and communication skills
Strong analytical skills and logical thinking mindset
Self-motivation and team player with good attention to details.
Collaborative team player with the ability to build high quality relationships
University graduate in IT or related discipline. Equivalent work experience may be substituted in lieu of a degree
3+ years working experience in IT field
Excellent desktop troubleshooting skills
Ability to consistently deliver work with minimal supervision
Proficient in spoken and written English
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.