OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.
At Columbia, were as passionate about the outdoors as you are. And while our gear is available worldwide, were proud to be based in the Pacific Northwest, where natural wonders are our playground.
Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: Its perfect. Now make it better. As pioneers of relentless improvement, we are constantly evolving.
We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.
And we believe in you.
ABOUT THE POSITION
The IaaS Infrastructure Manager is responsible for managing infrastructure production resources; providing engineering, administration, and support service; and developing and maintaining an effective technology infrastructure from a full lifecycle perspective. Success is delivering a stable, predictable but innovative product with a mindset of delighting the customer
HOWYOULLMAKE A DIFFERENCE
Manage and mentor a team of 10 or more infrastructure engineers and serve as a point of escalation for customers and team members for troubleshooting of technical issues.
Manages vendors to provide network, security, engineering, and support systems. Manages escalations to both vendors and internal support organizations for timely recovery of systems and services.
Leverage the team to provide global 24x7 production support for data-intensive storage, compute, and networking environments
Define and gather metrics to measure the overall effectiveness of the infrastructure team while tracking the delivery of quality customer service. Reviews performance and effectiveness of engineering teams and services.
Oversees and coordinates all tier 2 and 3 infrastructure support and engineering across the organization.
Develops and maintains documentation supporting corporate and building operations.
Plans, assembles and tracks annual budgets for corporate infrastructure systems.
Contributes toward the development of standard operating procedures in all areas of influence; continues to find new ways to improve quality and efficiency.
Accept ownership for accomplishing new and different requests and exploring opportunities to add value.
As required ensure that all areas of IT/Facilities activities and processes are in compliance with SOX and similar controls.
Develops and implements methods to measure and report on infrastructure or apps/services performance and reliability
Continually pursues knowledge in the profession which is key to the success of the team and role
Participates in financial performance (budgeting, forecasting, capital planning and spending)
Optimize services to achieve enhancements in performance, capacity, and availability while achieving cost optimization
Possesses a delight the customer mindset and have 3-5 years of management experience
Focus towards innovation and thinking outside the box to solve problems, while considering potential impact to people, processes, technology
Proactive, problem-solving approach to his/her work.
Strong collaboration skills with team, peers and business partners
Strong interpersonal and client service skills; builds relationships and works cohesively with others. Ability to communicate both up and down the leadership stack. Ability to translate technical concepts to business outcomes
Ability to comprehend, analyze and interpret documents. Capable of defining problems, collecting data, establishing facts, and drawing conclusions at a level appropriate for the function.
Customer service focused to improve enabling the business with IT solutions
Working knowledge and proven platform experience in Windows, Linux, VMware, EMC and Cisco platform systems. Experience with Cloud, PaaS and SaaS platforms a plus. Experience with legacy IBM mainframe/minicomputer a plus
Working knowledge and proven experience in Cisco LAN, WAN and data center networking systems. Experience with SDN, SD-WAN technologies is a plus
Professional, effective written and verbal communication skills. Understands the concept of communicating early and often and conducts ones self accordingly.
To learn more about our hiring process during COVID-19, click here.
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.