Primarily responsible for performing advanced technical support on complex issues or as an aid to other team members. Maintains a healthy partnership with the HQ GIS teams to facilitate communication and collaboration with the Asia GIS teams. The point of contact for technical issue escalation from team members. Consults with vendors, technical support representatives, management, and Global Information Services personnel involved in the research and configuration of supported technology in the Columbia Sportswear environment.
OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.
At Columbia, were as passionate about the outdoors as you are. And while our gear is available worldwide, were proud to be based in the Pacific Northwest, where natural wonders are our playground.
Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: Its perfect. Now make it better. As pioneers of relentless improvement, we are constantly evolving.
We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.
And we believe in you.
ABOUT THE POSITION
In our Global IT Team, we own, drive and continuously improve services and ensure a consistently seamless, frictionless experience for our customers around the globe.
As a Regional IS Support Analyst Lead, you are part of the Asia Operations Team and you supervise team members, assign work and ensure accountability of the IT operations. You are the point of contact for issue escalation from team members and you will work with the global team to ensure fast resolution. You are also responsible to create and publish metrics/ statistics related to the team performance.
HOWYOULLMAKE A DIFFERENCE
Manages hardware and operations for assigned offices, including planning, forecasting, and maintaining accurate and up-to-date documentation.
Coordinate with the US headquarter and serve as a technical lead of the regional team for project implementation across Asia.
Analyzes and performs advanced maintenance for customers across Asia
Provide training and support to team members to ensure the efficient and effective IS operations throughout the company IT environment.
Respond to customer service requests and assigned call tickets according to specified priority levels. Track service requests by using incident management system
Participates in an on call rotation to support the Asia team. Extended hours of support may be required.
Ability to think outside the box and adapt new ideas
Positive, "can-do" attitude, self-starter with strong organizational skills
Strong interpersonal and communication skills
Strong analytical skills and logical thinking mindset
Self-motivation and team player with good attention to details.
Collaborative team player with the ability to build high quality relationships
University graduate in IT or related discipline. Equivalent work experience may be substituted in lieu of a degree
10+ years working experience in IT field
Expert troubleshooting / problem solving skills
Ability to consistently deliver work with minimal supervision
Proficient in spoken and written English.
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.