Birdwell Beach Britches:
eCommerce Customer Service Associate Job in Santa Ana, CA
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Closed
Santa Ana, CA
Full-time | Customer Service, Ecommerce, Retail
$17 - $20 annual
About the job
Birdwell Beach Britches is looking for a full-time, sales-minded Customer Service Associate to join our customer service team. Success requires an enthusiastic understanding of our customers, our product, our brand, and our technology platform capabilities and results in increased customer satisfaction and revenue growth.
The right candidate will have a strong customer service background, proven ability to prioritize and delegate, and a passion for working in a fast-paced, startup environment.
- The Customer Support Associate serves as the initial point of contact for all customer requests and questions.
- Combine technical expertise with customer service to resolve questions and issues.
- Partner with leadership and team members to drive customer satisfaction and revenue growth.
- Take initiative to create selling opportunities and increase customer loyalty.
- Contacts active and inactive customers to encourage sales orders. Promote products if customers are looking for a specific style, suggest alternatives if a specific product is unavailable.
- Directly accountable for customer satisfaction across all customer service channels including but not limited to: chat, email, telephone, and social media.
- Responsible for establishing and maintaining relationships with our customers on behalf of the company by taking personal and complete responsibility for each customer contact through various communication channels.
- Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
- Develop and execute customer service initiatives to increase customer satisfaction and revenue.
- Educate our customers on our products, procedures, and policies.
- Utilize all available sales tools to increase and improve business results.
- Identify patterns and report customer feedback.
- Routinely audit the Birdwell website to ensure that content is up-to-date and accurate.
- Reports directly to the Customer Support Supervisor.
The right candidate will have a strong customer service background, proven ability to prioritize and delegate, and a passion for working in a fast-paced, startup environment.
- The Customer Support Associate serves as the initial point of contact for all customer requests and questions.
- Combine technical expertise with customer service to resolve questions and issues.
- Partner with leadership and team members to drive customer satisfaction and revenue growth.
- Take initiative to create selling opportunities and increase customer loyalty.
- Contacts active and inactive customers to encourage sales orders. Promote products if customers are looking for a specific style, suggest alternatives if a specific product is unavailable.
- Directly accountable for customer satisfaction across all customer service channels including but not limited to: chat, email, telephone, and social media.
- Responsible for establishing and maintaining relationships with our customers on behalf of the company by taking personal and complete responsibility for each customer contact through various communication channels.
- Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
- Develop and execute customer service initiatives to increase customer satisfaction and revenue.
- Educate our customers on our products, procedures, and policies.
- Utilize all available sales tools to increase and improve business results.
- Identify patterns and report customer feedback.
- Routinely audit the Birdwell website to ensure that content is up-to-date and accurate.
- Reports directly to the Customer Support Supervisor.