Inside Sales Representative

Wilton Connecticut
Required Experience: 3 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 9 days ago


⏵ Operates in a Team Selling environment supporting all CSG brands

⏵ Will have direct and indirect responsibility for accounts within assigned market area.

⏵ Answers inbound telephone calls and emails, from bicycle retailers pertaining to sales, product, delivery, inventory, customer complaints and general inquiries; in a professional and timely manner

⏵ Places outbound sales and service calls to existing territory dealer base, on a daily basis.

⏵ Identify new business opportunities and make contacts with prospective customers.

⏵ Enter sales orders and ensure timely shipment by actively managing the order book.

⏵ Assist dealers with inventory analysis and make suggestions for improving inventory.

⏵ Maintain relationships with existing customers through effective customer service.

⏵ Sell and upsell bicycle related products through outbound sales campaigns.

⏵ Promote new product line for each year and act as technical product expert for dealer base.

⏵ Track sales/service interactions through CRM and update/maintain retail accounts information; including dealer contacts, account notes, floor share, and account notes.

⏵ Recognize, document, and alert the team leader of trends in dealer calls.

⏵ Assist with on-the-job training for new employees.

⏵ Projects a professional company image through all lines of communication

⏵ Provide weekly sale forecasts for select accounts.

⏵ Track sales, credits, inventory transfers and other territory adjustments, to select dealers


⏵ College degree with 2 years of experience in a sales environment or an equivalent combination of education and experience.

⏵ Must have excellent written and verbal communication skills.

⏵ Must be able to use MS Word, Excel and Outlook.

⏵ Superior customer service and sales skills required.

⏵ Must be a team player and willing to assist in other areas such as logistics and inside service.

⏵ Must be able to organize and prioritize multiple projects and deadlines.

⏵ Must be flexible to work a varied full time schedule during the hours of 8:30am to 8:00pm ET-Monday-Friday.

Beneficial Qualifications

⏵ The candidate should be self-motivated, highly flexible, and have the ability to work well under pressure in a fast paced demanding environment.

⏵ Experience using a CRM is a plus

⏵ Experience using a SAP is a plus

⏵ Experience working in bicycle shop or completion of bicycle mechanics training program.

⏵ Passion for Cycling and the Cycling Industry

⏵ Desire to advance within the industry is a plus

Great Employee Bicycle Discount Program, Lunchtime Rides, Events