⏵ Operates in a Team Selling environment supporting all CSG brands
⏵ Will have direct and indirect responsibility for accounts within assigned market area.
⏵ Answers inbound telephone calls and emails, from bicycle retailers pertaining to sales, product, delivery, inventory, customer complaints and general inquiries; in a professional and timely manner
⏵ Places outbound sales and service calls to existing territory dealer base, on a daily basis.
⏵ Identify new business opportunities and make contacts with prospective customers.
⏵ Enter sales orders and ensure timely shipment by actively managing the order book.
⏵ Assist dealers with inventory analysis and make suggestions for improving inventory.
⏵ Maintain relationships with existing customers through effective customer service.
⏵ Sell and upsell bicycle related products through outbound sales campaigns.
⏵ Promote new product line for each year and act as technical product expert for dealer base.
⏵ Track sales/service interactions through CRM and update/maintain retail accounts information; including dealer contacts, account notes, floor share, and account notes.
⏵ Recognize, document, and alert the team leader of trends in dealer calls.
⏵ Assist with on-the-job training for new employees.
⏵ Projects a professional company image through all lines of communication
⏵ Provide weekly sale forecasts for select accounts.
⏵ Track sales, credits, inventory transfers and other territory adjustments, to select dealers
⏵ College degree with 2 years of experience in a sales environment or an equivalent combination of education and experience.
⏵ Must have excellent written and verbal communication skills.
⏵ Must be able to use MS Word, Excel and Outlook.
⏵ Superior customer service and sales skills required.
⏵ Must be a team player and willing to assist in other areas such as logistics and inside service.
⏵ Must be able to organize and prioritize multiple projects and deadlines.
⏵ Must be flexible to work a varied full time schedule during the hours of 8:30am to 8:00pm ET-Monday-Friday.
⏵ The candidate should be self-motivated, highly flexible, and have the ability to work well under pressure in a fast paced demanding environment.
⏵ Experience using a CRM is a plus
⏵ Experience using a SAP is a plus
⏵ Experience working in bicycle shop or completion of bicycle mechanics training program.
⏵ Passion for Cycling and the Cycling Industry
⏵ Desire to advance within the industry is a plus