Cannondale:
Inside Sales Representative Job in Wilton, CT
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Closed
Wilton, CT
Full-time | Customer Service, Retail, Sales - Inside, Sales - Outside
About the job
Responsibilities
• Operates in a Team Selling environment supporting all CSG brands
• Will have direct and indirect responsibility for accounts within assigned market area.
• Answers inbound telephone calls and emails, from bicycle retailers pertaining to sales, product, delivery, inventory, customer complaints and general inquiries; in a professional and timely manner
• Places outbound sales and service calls to existing territory dealer base, on a daily basis.
• Identify new business opportunities and make contacts with prospective customers.
• Enter sales orders and ensure timely shipment by actively managing the order book.
• Assist dealers with inventory analysis and make suggestions for improving inventory.
• Maintain relationships with existing customers through effective customer service.
• Sell and upsell bicycle related products through outbound sales campaigns.
• Promote new product line for each year and act as technical product expert for dealer base.
• Track sales/service interactions through CRM and update/maintain retail accounts information; including dealer contacts, account notes, floor share, and account notes.
• Recognize, document, and alert the team leader of trends in dealer calls.
• Assist with on-the-job training for new employees.
• Projects a professional company image through all lines of communication
• Provide weekly sale forecasts for select accounts.
• Track sales, credits, inventory transfers and other territory adjustments, to select dealers
Requirements
• College degree with 2 years of experience in a sales environment or an equivalent combination of education and experience.
• Must have excellent written and verbal communication skills.
• Must be able to use MS Word, Excel and Outlook.
• Superior customer service and sales skills required.
• Must be a team player and willing to assist in other areas such as logistics and inside service.
• Must be able to organize and prioritize multiple projects and deadlines.
• Must be flexible to work a varied full time schedule during the hours of 8:30am to 8:00pm ET-Monday-Friday.
Beneficial Qualifications
• The candidate should be self-motivated, highly flexible, and have the ability to work well under pressure in a fast paced demanding environment.
• Experience using a CRM is a plus
• Experience using a SAP is a plus
• Experience working in bicycle shop or completion of bicycle mechanics training program.
• Passion for Cycling and the Cycling Industry
• Desire to advance within the industry is a plus
• Operates in a Team Selling environment supporting all CSG brands
• Will have direct and indirect responsibility for accounts within assigned market area.
• Answers inbound telephone calls and emails, from bicycle retailers pertaining to sales, product, delivery, inventory, customer complaints and general inquiries; in a professional and timely manner
• Places outbound sales and service calls to existing territory dealer base, on a daily basis.
• Identify new business opportunities and make contacts with prospective customers.
• Enter sales orders and ensure timely shipment by actively managing the order book.
• Assist dealers with inventory analysis and make suggestions for improving inventory.
• Maintain relationships with existing customers through effective customer service.
• Sell and upsell bicycle related products through outbound sales campaigns.
• Promote new product line for each year and act as technical product expert for dealer base.
• Track sales/service interactions through CRM and update/maintain retail accounts information; including dealer contacts, account notes, floor share, and account notes.
• Recognize, document, and alert the team leader of trends in dealer calls.
• Assist with on-the-job training for new employees.
• Projects a professional company image through all lines of communication
• Provide weekly sale forecasts for select accounts.
• Track sales, credits, inventory transfers and other territory adjustments, to select dealers
Requirements
• College degree with 2 years of experience in a sales environment or an equivalent combination of education and experience.
• Must have excellent written and verbal communication skills.
• Must be able to use MS Word, Excel and Outlook.
• Superior customer service and sales skills required.
• Must be a team player and willing to assist in other areas such as logistics and inside service.
• Must be able to organize and prioritize multiple projects and deadlines.
• Must be flexible to work a varied full time schedule during the hours of 8:30am to 8:00pm ET-Monday-Friday.
Beneficial Qualifications
• The candidate should be self-motivated, highly flexible, and have the ability to work well under pressure in a fast paced demanding environment.
• Experience using a CRM is a plus
• Experience using a SAP is a plus
• Experience working in bicycle shop or completion of bicycle mechanics training program.
• Passion for Cycling and the Cycling Industry
• Desire to advance within the industry is a plus