Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates.
About the Industry: Gore’s pioneering contributions to the science of comfort and protection create fabrics for a range of activities and conditions.
About the Role: Our rapidly growing enterprise is seeking a Customer Service Manager within our Gore® Wear business based in Bozeman, Montana. In this role, you will provide support to customers of our Gore® Wear business and partner with Field Sales associates and other account/business team members to meet customer needs and achieve desired business outcome while delivering a great customer experience
⏵ Performing effective and timely order management, in compliance with our procedures and agreed service levels
⏵ Entering and tracking customer orders in Gore’s ERP systems. Manage all B2B customer inquiries in regards to order placement, order status, and delivery
⏵ Overseeing distribution of orders – managing backlog, identifying and resolving risks and errors in allocation/delivery operations and outbound logistics
⏵ Empowering sales team to make data driven solutions through development and distribution of metrics and standardized reporting
⏵ Partnering with Field Sales associates and Sales Reps to reporting, new customer creation, B2B portal mgmt., pricing
⏵ Handling warranty claims resolution and returns management
⏵ Address Book and CRM Management handling
⏵ Interacting within global teams with diverse cultures
⏵ Surfacing key insights that pose challenges or opportunities in achieving business objectives
⏵ Bachelor's degree in business, marketing or related field
⏵ Minimum of 7 years of experience as a Customer Service Manager
⏵ Minimum of 3 years of experience in sales operations, supply chain or allocation analysis
⏵ Great system and process skills including reporting, ERP, Sales Force
⏵ High degree of customer and service orientation
⏵ Excellent organizational and communication skills
⏵ Data driven, with strong process orientation and takes initiative to solve problems/improve processes
⏵ Ability to multi-task and manage changing problems in a fast paced environment
⏵ Experience in the apparel or sporting goods industry
⏵ Ability to work collaboratively with-in a global team
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