Customer Service Representative

Carson California
Required Experience: 2 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 2 days ago

Buttercloth is a men’s apparel company specializing in creating shirts with a profoundly soft fabric using a special blend of 100% long fiber cotton and a unique manufacturing process our shirts are made with a profoundly soft fabric he named “Butter Cloth.”

We have an immediate opening at our headquarters in Carson, California for a Customer Service Representative.

Please read on and if you decide to apply, copy / paste the following questions and answer them in the Cover Letter section of the application page on Malakye:

1. In a brief sentence, how would you describe yourself? If you have to choose one word to describe you, what would it be?

2. Why would you think you are a good fit for Buttecloth’s Customer Service position and as a whole?

3. What is your long term goal? (Within 3 -5 years from now)

Hour of Operations:
-- Monday – Friday (8:30 am – 5:30 pm) – occasionally weekend for events

Benefits Offered:
-- Medical
-- Vacations, Holidays

Employment Type:
-- Full-Time

Candidate: We are looking for a Customer Service Representative to support our growing Ecommerce business – someone who is energetic, friendly, and who has the potential to ultimately lead a small team as we grow. You’ll need excellent interpersonal skills, patience, and the desire to go the extra mile to assist customers and our internal team.


⏵ Correspond with customers via eMail and Phone

⏵ Ensure customer satisfaction and provide exceptional customer service support

⏵ Document all inquiries, requests, resolutions, and follow-up tasks

⏵ Handle and process customer returns, exchanges and adjustments

⏵ Communicate with clients when we do not have certain items in stock

⏵ Encourage customers to give positive reviews on Social Media

⏵ Create draft orders and invoices when necessary using Shopify

⏵ Greet and assist onsite guests

⏵ Compile different types of complaints and issues for analytic purposes

⏵ Assist with company events

⏵ File all documents

⏵ Perform other office tasks

⏵ Other general responsibilities are required


⏵ Preferably college graduate (AA, BA)

⏵ 1-3 years of customer service experience and/or retail experience

⏵ Ability to stay calm when customers are stressed

⏵ Ability to prioritize and multitask

⏵ Excellent written and verbal communication skills

⏵ Strong attention to detail

⏵ Strong organizational skills

⏵ Strong follow-up skills

⏵ Excellent Computer Skills: Outlook, Excel and Word, etc.

⏵ Ability to work well with management and other team members

⏵ Type 45-60 WPM

About Butter Cloth:

A gifted designer with an inventor’s mind, Danh Tran has always had a ferocious curiosity about fabrics and garment construction. Born in Vietnam, he grew up working in his family’s small tailor shop, making his own clothes by the time he was ten years old. As a boy he dreamed of coming to America to become a fashion designer.

Danh is proof that dreams really do come true. In 1994 his family immigrated to California. He took fashion classes at a local community college and landed a job at Mattel – designing clothes for Barbie. When he had saved enough money, he left Mattel and enrolled in his dream school, Otis College of Art and Design where he got his B.A. in fashion. Danh’s talent and mentorships later got him recruited by 7 for All Mankind, Hause of Howe (Union Bay), and finally Affliction Clothing where he was Head Designer for 10 years.

Danh always hated wearing dress shirts. “They’re stiff, they’re scratchy, and you can’t move in them!” So after 18 years in the fashion industry he decided it was time to do something about it. Using a special blend of 100% long fiber cotton and a unique manufacturing process, he created a profoundly soft fabric he named “Butter Cloth.” It has incredible breathability, 6-way stretch and an exclusive double-finished construction that Danh says, “makes you look like a Friday night, but feel like a Sunday morning.”

After launching in 2017, Butter Cloth’s explosive growth online caught the attention of ABC’s Shark Tank, and Danh was invited to the show. In October 2018 millions of viewers watched Danh make a deal with Shark Tank star Robert Herjavec - helping to take Butter Cloth to the next level.

The Butter Cloth story doesn’t end with comfort. Customers love the fit, and they appreciate the signature details found in every Butter Cloth garment - often prompting the question, “Where did you get that shirt?” You could say “it is a boy’s dream come true.”

Company website:
Company address: Carson, CA 90746