Newport:
Customer Service Representative (REMOTE) Job in REMOTE, CA
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REMOTE, CA
Full-time | Customer Service, Retail
About the job
Newport Vessels is seeking a qualified Customer Service Associate to work as a part of the Customer Service team, assisting with all tasks relating to customer service tickets, inbound phone calls, daily orders management tasks, and fulfillment. You’ll be one of our product knowledge experts to recommend products to customers and assist with any troubleshooting they may need. The reviews from our customers of their experience with our team are legendary so we don’t settle for anything less than individuals who deliver first rate interactions with our customers each and every time.
What You’ll Do
You’ll partner with other Customer Service team members on everything involved with customer service, order processing, and fulfillment. You will be working directly with our customers and focused on ensuring 5-star customer experiences with each and every conversation. You’ll utilize our CRM platform, Zendesk, to respond to inbound customer tickets in a timely manner. Customer service requests may come in by phone, email or web chats so multi-tasking to ensure the proper attention is given to each interaction is our main priority. You’ll ensure accuracy as you input orders using our order management and fulfillment systems. You’ll be a beacon of knowledge regarding our entire product line. New and existing customers will rely on you to provide updates and answer order and product questions. Occasionally customers may also need assistance processing a warranty claim or completing boat registration documents. From time to time, the Customer Service manager, or customer service team may require your input or assistance on other special projects as they arise.
Requirements:
• You have no less than 2 years experience in a customer service setting
• You have excellent verbal and written communication skills
• You manage your time well and can multi-task with the highest efficiency and precision
• We prefer you have past experience with Zendesk or another CRM platform
• We prefer you have past experience working in the Shopify platform
• You’re a seasoned professional with programs such as Google Suite and Microsoft Office
• Working for an e-commerce or DTC business is familiar or of interest to you
• You love being part of a team and working together to accomplish team and company goals
• You can handle navigating multiple systems at one time
• You have a positive energy, you’re self-directed, and results-oriented
• Talking on the phone with customers is second nature for you
Please submit your profile through Malakye.
What You’ll Do
You’ll partner with other Customer Service team members on everything involved with customer service, order processing, and fulfillment. You will be working directly with our customers and focused on ensuring 5-star customer experiences with each and every conversation. You’ll utilize our CRM platform, Zendesk, to respond to inbound customer tickets in a timely manner. Customer service requests may come in by phone, email or web chats so multi-tasking to ensure the proper attention is given to each interaction is our main priority. You’ll ensure accuracy as you input orders using our order management and fulfillment systems. You’ll be a beacon of knowledge regarding our entire product line. New and existing customers will rely on you to provide updates and answer order and product questions. Occasionally customers may also need assistance processing a warranty claim or completing boat registration documents. From time to time, the Customer Service manager, or customer service team may require your input or assistance on other special projects as they arise.
Requirements:
• You have no less than 2 years experience in a customer service setting
• You have excellent verbal and written communication skills
• You manage your time well and can multi-task with the highest efficiency and precision
• We prefer you have past experience with Zendesk or another CRM platform
• We prefer you have past experience working in the Shopify platform
• You’re a seasoned professional with programs such as Google Suite and Microsoft Office
• Working for an e-commerce or DTC business is familiar or of interest to you
• You love being part of a team and working together to accomplish team and company goals
• You can handle navigating multiple systems at one time
• You have a positive energy, you’re self-directed, and results-oriented
• Talking on the phone with customers is second nature for you
Please submit your profile through Malakye.