Inside Sales Coordinator - Nidecker + Flow

Low Pressure Studio

Seattle Washington

1 year(s)
$40000.00 - $45000.00 per Year

Job Description
Seattle-based Low Pressure Studio, home to some of the leading brands in the snowboard industry, is looking for a full-time Inside Sales Coordinator to join our expanding team. Our Customer Experience team is an essential part of the company and we take pride in our standout service. The coordinator will assist with all activities related to our direct-to-consumer business in the USA and Canada for the Nidecker and Flow brands and report directly to the Sales Director NA for Nidecker and Flow.

The Inside Sales Coordinator will act as a liaison between our brands and our end consumers, provide product information and resolve any emerging problems that our customers might face with accuracy and efficiency.

Core Responsibilities:
• Assist with all ECOM business functions including order processing and content management
• Facilitate warranty questions and concerns including returns and replacement items
• Handle incoming phone calls, questions and website live chat feature while utilizing our integrated Reamaze customer service platform and Aftership returns portal
• Build a solid understanding and become a positive ambassador of hundreds of products across multiple brand lines to effectively service our ECOM customers
• Handle and resolve customer inquiries while staying in-line with brand philosophy
• Oversee and ensure real-time ecommerce inventory across all brands and categories
• Work with 3PL warehouses to fulfill orders and fix lost or delayed customer orders
• Work with international customer experience team daily to ensure all worldwide customer inquiries are covered
• Setup and run on-snow demos and tradeshows across North America
• Send sticker requests, tune demo boards and other special projects as needed
Ideal Candidate Qualifications:
• 1 year Snowboard Retail Sales experience
• 2 years snowboarding experience
• 1-2 years Customer Service experience in winter sports, action sports or related field
• Organized with the ability to multi-task and problem-solve creatively
• Excellent communication skills both written and verbal and proficient with Microsoft Office
• Detail oriented with the ability to juggle multiple requests at any given time
• Experience with Netsuite ERP system a major plus. Excel experience a major plus
• Flexible schedule to meet increased demand of the business during peak season (winter)
• Ability to lift 50+lbs.
• Passion for snowboarding
• Competitive Salary and Medical Benefits
• Free annual snowboard setup
• SICK! (Powder) Days, All major holidays and a generous vacation package
• Stipend each year towards season pass of choice