Conflict Management: Fighting For What's Right Instead of Fighting To Be Right by Leslie Juvin-Acker (read it on Malakye.com)
Why Read It? Because conflict is best solved when the right solution is reached.
- Create security around the fact that conflict is an important part of the decision making process
- Be open to active listening when it comes to team members challenging ideas
- Let go of egos in order to find the best solution to conflict
"Adults all function with adequate conflict management skills and tools - many, not so great. We can't have Mom handling our sandbox arguments for us anymore, so we have to play nice and not only learn to get along, but to achieve results through conflict."
5 Keys of Dealing with Workplace Conflict (read it on forbes.com)
Why Read It? Because to be a great leader, you need to be able to handle conflict well.
- Poor communication is often the culprit of conflict due to lack of information, misinformation, etc.
- In order to make the most informed decisions, emotions must be put to the side
- At the end of the day, conflict equals opportunity
"Turning the other cheek, compromise, forgiveness, compassion, empathy, finding common ground, being an active listener, service above self, and numerous other approaches will always allow one to be successful in building rapport if the underlying desire is strong enough."