Productivity is the gift that keeps on giving. Productivity isn’t simply getting a lot done with the fleeting time we have. We all know how busy people are often the least productive and efficient. Productivity is another way of examining our impact: how we build loyalty through transforming deceptively mundane transactions into custom made opportunities.
When it comes to my writing style, George Orwell’s philosophy impacted me the most. Through his essay, Politics And The English Language, I took away the lesson to make my writing succinct and make every word count. Clearly communicating an abstract idea in as few words possible is not only a skill, but an art form.
This analogy applies to our work functions. What about our daily performance not only exhibits skill but grace? As it’s been said, professionals take the complicated and make it look easy. There is a high level of professional mastery in those who can execute repetitive, technical functions while creating impactful, unique experiences.
We all do daily repetitive tasks - many people who focus on productivity as solely a function of time and money ignore this important question: How do we make each small, almost meaningless transaction memorable and emotionally lasting?
Planting seeds of an abundance mindset through enhancing customer (relational) experience through meaningful connections bears fruit long after the experience has passed. Because we get caught up in seeing every task, transaction, and dealing as the same, we miss the opportunity to see how each interaction can truly be different and rewarding.
Matching consistency in quality be exceeding expectations in experience through customization is what makes us unique. The word customer literally has the word custom in it. Custom for manner of routine and custom as in made to order. Looking at customer in these two different, yet compatible ways can redefine how we get things done.
As growing companies focus on scalability there is a tendency to “get ‘em in and get ‘em out”. Again, while consistency and repetition are key to branding, customized and personal experiences leave an impact that build loyalty. Ask yourself this question: There may be a hundred other professionals out there who do the same technical functions, but why and how do I make those functions memorable and essential? What is the productive result as a combination of these two elements that make me unique?
A friend asked me, “Do you get bored by doing the same thing (helping people deal with their challenges) everyday?”
Never! While our job stresses, marital conflicts, parenting shortcomings, and financial burdens are fundamentally the same and uninteresting on the surface, the way we find our way into our challenges and significantly, the creative ways we surmount them are fascinating. From my experience as a coach, simply witnessing and facilitating personal growth that allows my clients to work their way through pivotal moments on their own terms and in their own ways shows me that every session (even if I do the same protocols) can be impactful and unique. What my clients take away is always different and special to them.
Impactful customer experiences are not only productive, they’re fruitful; Productive as in meeting specific needs in the most appropriate use of skills, but fruitful because unique relational experiences build trust and loyalty. Simply see every person as different, instead of every exchange as the same and experience how much more productive your work can be. This simple reversal of mindset can take the same old job and turn it into an ever evolving opportunity.
Coach Leslie Juvin-Acker’s Questions To Ask Ourselves: