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Managed and maintained seven apartment communities with a combined total of 1207 homes
Lead a team of 32 associates in Sales, Community Management, and Maintenance
Developed and managed a highly skilled on-site staff through effective recruitment, training, and motivation
Shadowed and coached a sales team through other centered sales to advance our sales and obtain occupancy
Focused team on the customer experience through active listening and out-of-the-box solutions for the end result of going above and beyond
Partnered with cross-functional teams to address business opportunities and challenges
Achieved or exceeded plan on in-place rent, market rent, net rental revenue, controllable operating expenses, and average daily occupancy
Achieved or exceeded sales goals by developing top performers and annual award winners
Strategically planned on a quarterly basis to continue the focus on goals, processes, and customer experience opportunities 
Developed the team to build relationships with customers by exceeding their expectations on needs and wants to provide an exceptional customer experience
Maintained an in-depth knowledge of competition through consistent evaluation of market conditions and trends
Achieved the highest possible net operating income by implementing cost control and revenue improvement programs
Established and implemented sales goals while managing an effective lease expiration plan


General Manager

Managed and maintained two apartment communities with a combined total of 795 apartment homes
Lead a team of 20 associates in Sales, Community Management, and Maintenance


Dual-Site Community Manager

Managed and maintained 438 apartment homes from construction through  lease up to stabilization 
Stabilized within 9 months (3 months ahead of plan)
40% of  team members earned promotions in less than  one year and received multiple awards under my leadership
Partnered with Portfolio Management, Revenue Management, and Marketing team to address new business opportunities and challenges
Retained an 86% 5-star Yelp rating during fiscal year 2017
Delivered apartment homes out of construction and made ready for resident move in time frames with limited delays or cancellations 
Maintained an in-depth knowledge of competition through consistent evaluation of market conditions and trends
Surpassed all monthly sales goals, resulting in maximum revenue and higher than planned occupancy
Strategized the use of concessions to minimize usage, resulting in a 33% savings to plan


Community Manager Lease Up

Managed and maintained sales, community management, and maintenance for 350 apartment homes.

Community Manager

Managed and maintained sales, community management, and maintenance for 1116 apartment homes

Dual - Site Assistant Community Manager

Leasing Consultant 

Find out detailed information about Dena Hayes,  in Irvine, CA

Dena Hayes: in Irvine, CA

Dena Hayes

Irvine Company Apartment Communities, Irvine - General

Irvine Company Apartment Communities, Irvine

Irvine Company Apartment Communities

Irvine Company Apartment Communities, Irvine

Irvine Company Apartment Communities, Irvine - Dual

Irvine Company Apartment Communities, Irvine

Brooks College

Southern New Hampshire University